Manager, Business Development

Manager, Business Development

Reports to

Founder & CEO

Direct

Reports

3

Location

Fraser Valley, BC (In-Office; regular regional travel required)

Travel

30% within BC & Washington (occasional overnight travel required)

Industry

Managed IT Services

Role Purpose

The Manager, Business Development is the driving force behind company growth; leading sales execution, new business generation, and customer excellence.

This is a sales-first leadership role designed for a confident, people-oriented professional who thrives on finding, developing, and winning new business opportunities. Youll lead from the front in the field with customers and prospects while also mentoring a small, ambitious team to meet and exceed performance expectations.

Working closely with the Founder & CEO, youll translate strategic growth goals into tactical execution, ensuring both the sales function and customer relationships reflect our high-performance, service-first culture.

Responsibilities

Business Development & Market Growth (Key Responsibility)

• Actively prospect, network, and build relationships with business leaders and decision-makers across BC and Washington.
• Lead the entire sales cycle from initial outreach and qualification through proposal development, pricing, negotiation, and close.
• Develop and execute business development strategies that align with company goals for recurring revenue growth.
• Represent the organization at local and cross-border industry events, associations, and networking forums.
• Build and maintain a healthy, well-qualified sales pipeline with consistent forecasting accuracy.
• Partner with technical teams to develop managed service proposals that balance customer needs with operational efficiency.
• Identify and pursue partnership opportunities to expand reach and strengthen market positioning.

Customer Relationship Management

• Serve as the primary relationship owner for all customers personally acquired, ensuring continued engagement, satisfaction, and growth.
• Conduct strategic business reviews and renewal meetings with key customers, supported by the Customer Development Managers (CDMs) and Customer Support Coordinator (CSC).
• Collaborate with technical and operational teams to ensure service quality, responsiveness, and follow-through.
• Identify opportunities for customer expansion, including project work, security upgrades, and technology roadmap enhancements.
• Model proactive communication and responsiveness for the broader team; setting standards for how customer relationships are managed.
• Oversee retention metrics and customer satisfaction reporting to identify potential risks or upsell opportunities early.

Leadership & Team Development

• Lead, coach, and develop a high-performing team of two Customer Development Managers and one Customer Support Coordinator.
• Conduct regular one-on-ones, mentoring and shadowing the team to close sales, provide feedback on sales activity, and development sales skills with the team.
• Set clear expectations for activity levels, performance metrics, and communication standards.
• Foster a culture of accountability, initiative, and customer excellence.
• Support team members in refining sales approaches, overcoming challenges, and driving performance improvement.
• Contribute to recruitment, onboarding, and the professional growth of future sales hires.

Sales Operations, Reporting & Strategic Alignment

• Partner with the Founder & CEO to align execution with broader company strategy, revenue targets, and market direction.
• Build, implement, and continuously improve sales processes, reporting tools, and playbooks for consistency and scalability.
• Oversee CRM usage, data integrity, and forecasting accuracy.
• Collaborate with marketing to develop outreach campaigns, collateral, and customer engagement content.
• Report regularly on pipeline health, activity metrics, and conversion rates to inform decision-making.

Qualifications & Attributes

• 5+ years of experience in business development or account management; ideally in a Managed IT Services (MSP), SaaS, or technology consulting.
• Demonstrated success personally closing new business and achieving revenue growth targets.
• Proven experience mentoring others or interest in developing leadership capability.
• Exceptional relationship-building, presentation, and negotiation skills with both technical and business audiences.
• Strong understanding of B2B technology solutions, recurring revenue models, and solution-based selling.
• Established professional network within the Fraser Valley / Lower Mainland, or a strong interest in relocating to the region.
• Highly driven, proactive, and resilient able to balance independent execution with collaborative leadership.
• Strong influencing and relational strengths.
• Valid drivers licence and passport with ability to travel regularly within BC and Washington; occasional overnight travel required.