After Hours Coordinator, Supportive Housing

After Hours Coordinator, Supportive Housing
Full-Time, Permanent (Benefitted)
London, Ontario (London Zone)
- Application Deadline: November 19, 2025 -

The Coordinator, After Hours is a unique position that will be part of the Supportive Housing Department. The Coordinator, After Hours (AH) will support our staffed Supportive Housing locations. This would also include any afterhours programs through Community Services if applicable. This position works collaboratively and in conjunction with other members of the After-Hours Leadership Team that are assigned to different departments and program areas.

The Coordinator, After Hours is responsible for providing visible in-person support leadership for our 24/7 and extended hours programs and services.

The Coordinator, After Hours supports the On-Call team and the Critical Incident Debriefing Team in emergency situations such as a client death, fire, traumatic community event, etc. however this would not be their primary function or role.

Primary working location will vary across the Thames Valley region, depending on which programs require support.

The Coordinator role is above the rank of Team Lead / Team Leader and will perform duties and responsibilities consistent with supporting teams in providing a psychosocial model of care to assist with the rehabilitation and community integration of clients. This role will include duties and responsibilities that support program Managers and Directors with the management of the day-to-day program functions, providing direction and supervision to Team Lead / Team Leader (if any), direct service staff, and for supporting the administrative and staffing requirements in program(s).

The Coordinator will not carry a client case load and will only perform direct service work in emergency situations, or in support of a direct service staff member.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING:

• What you'll be making - $31.76 to $39.01 per hour
  • The above are initial rates; with grid increases as per policy
  • Internal staff members will be placed on the appropriate grid based on their current rate of pay, up to Level 8 of the grid
• When you'll work - 70 hours biweekly; Afternoons/Evenings (including weekends)
• Your pension plan –Immediately enrolled in the Healthcare of Ontario Pension Plan (HOOPP)
• What your benefits will be – After a 90-day waiting period, will be enrolled in extended healthcare benefits

HOW YOU WILL BE MAKING A DIFFERENCE:

Support of Direct Service Team:

• Ensures familiarity of all 24/7 programs and services, as well as those programs and services that function with extended-hours
• Works collaboratively with the Housing, Withdrawal Management, and Crisis & Access Leadership teams
• Provides in person check-ins to our staffed supportive housing locations (including impromptu visits) on a daily basis
• Identifies after-hours service needs / gaps
• Assists in the resolution of scheduling issues that may come up during working shifts to ensure adequate staffing coverage, which may include redeploying staff as needed to ensure the smooth functioning of each program
• Addresses after-hours complaints from other staff, clients, community partners and the public, as necessary
• Assists Manager(s) with organizing and directing the day-to-day work of staff, including program tasks and the distribution of work amongst staff members
• Builds relationships with staff members to support collaboration, well-being, program improvement, and a positive work environment
• Monitors team dynamics and well-being; consults with the Manager(s) to address concerns Addresses questions and concerns from staff members, consulting with the Manager(s) as needed
• Shares feedback with staff members in a manner that is constructive, respectful, and client-centered
• Consults with Manager(s) to address performance issues
• Assists with performance reviews for staff members, as assigned by the Manager(s)
• Acts as a resource to staff members regarding challenging clients, clinical approaches, and program concerns; works collaboratively with staff members to develop solutions
• Completes staff work observations and supports professional consultations, as needed
• Provides staff members with supervision
• Ensures effective and timely flow of information amongst staff members, as well as to and from the Manager(s) and Director
• Respects and acknowledges the contributions, opinions and expertise of all team members
• Utilizes effective conflict management skills
• Supports decision-making and flow through of communication the Manager and/or Director
• Provides direction in emergency situations; assists the Manager with providing appropriate debriefing and supportive follow-up

Operations:

• Works with Manager to screen, interview, score and hire new staff, both internally and externally
• Supports the orientation and training of new staff and existing staff
• Schedules and approves time-off requests
• Resolves scheduling conflicts and directs/re-assigns staff members as needed to support program functions and ensure safety
• For programs requiring Relief coverage:
  1. Monitors Relief pools to ensure Relief staff are engaged and trained to provide appropriate client support
  2. Manages Relief pool composition to ensure adequate coverage; initiates reach out to disengaged Relief staff members and/or initiating the hiring of additional Relief staff members, as needed
• Reviews intakes and waitlists to assign clients for optimal fit based on client needs and existing staff caseloads
• Liaises between staff and Manager with respect to client access and flow; assists with assessing potential fit for the program
• Implements new initiatives and policy / procedure changes within the program(s)
• Oversees daily program planning, problem solves issues and provide guidance around program concerns and direction
• Ensures program consistency and ensures services are delivered with compassion, inclusiveness and accountability in a welcoming environment
• Provides leadership back-up when Manager is absent, including waitlist management
• Supports coordination of Coordinated Care Plans (CCP) with community partners and staff

Administrative and General Responsibilities:

• Ensures program is conforming to accreditation standards
• Ensures Health and Safety Committee duties are carried out, as required
• Performs file audits and quality reviews, coordinates any resulting follow-up with the Manager
• Represents the program(s) on the Electronic Health Record (EHR) Committee
• Provides solutions for any questions related to documentation, and the EHR
• Addresses any site concerns regarding the physical property (internal and external) and reports concerns to Property Services Department, as appropriate
• Professionally liaises with community partners regarding programs; providing information and updates
• Takes on special assignments, as agreed with the Manager or Director
• Completes statistics, as required specific to the program area
• Supports payroll input, documentation and approvals, as needed
• Ensures financial documentation and documentation related to clients is completed and submitted, as per organizational requirements
• Coordinates and/or orders program supplies
• Supports staff members to problem solve any IT concerns, notifying the IT department as needed
• Other duties as required

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements
Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.
We require the following qualifications:

• Post secondary education in health, social, behavioural science or related field (Degree preferred) experience (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Minimum of three years' experience working with people with mental illness and/or addictions and/or working in a social services field
• Knowledge of psychosocial rehabilitation concepts and applications
• Knowledge of harm reduction approaches related to addictions
• Knowledge of current mental health treatment practices, crisis and suicide intervention skills training
• Knowledge of community resources
• Demonstrated good judgment and strong organizational skills
• Crisis intervention experience
• Demonstrated ability to defuse potential conflict situations
• Demonstrated ability to form strong partnerships with other agencies, hospitals, organizations
• Flexibility and adaptability to changing needs and circumstances

• Ability to motivate staff and volunteers
• Good working knowledge of computer office technology such as word-processing, spreadsheets, database records, internet and e-mail resources, etc. and ability to perform basic financial and documentation requirements related to activities and programs
• Knowledge of electronic client records systems
• Ability to attend work regularly
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Valid driver's Licence and access to a vehicle with adequate insurance to carry out job duties
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• Experience working with 24/7 programs
• Certification in CPR and First Aid
• Knowledge of psychiatric medications
• Knowledge and experience managing schedules is an asset
• Bilingual in both official languages is an asset

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – November 19, 2025
Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.
We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [email protected]
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Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes

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