Service Advisor / Business Administrator

Drive your career forward with a dynamic role as a Service Advisor / Business Administrator

Position: Service Advisor / Business Administrator

Type: Fulltime Permanent

Location: Kelowna, BC

Who We Are:

Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 16 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

What We Offer:

• Attractive Compensation: $20 - $30 / hour (D.O.E.)
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

Position Overview:

Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have effective communication skills and a passion for customer service, this role is for you!

Job Duties:

Service Advisor/ Writer

• Greet customers, listen to vehicle concerns, and clarify issues.
• Conduct inspections, check for recalls, and retrieve vehicle details.
• Review maintenance records and service schedules.
• Explain estimates, provide daily updates, and notify customers when repairs are complete.
• Verify warranty and service contract coverage, explaining provisions and exclusions.
• Prepare, enter, and obtain approvals for repair orders.
• Monitor repairs to ensure timely completion.
• Print warranties, repair orders, and issue sublet purchase orders.
• Review completed jobs, collect payments, and close out orders.

Administrative Tasks

• Office filing.
• Ensure communication boards are up to date.
• Record payments.
• Responsible for the upkeep and balance of the branch's Petty Cash.
• Track Online Payments.
• Committee team member
  • Collaboration Committee.
  • Safety Committee Member.
  • Continuous Improvement Co-ordinator ( CIC ).
• Completing office administrative duties as required.

Required Skills and Qualifications:

• Prior experience as an office administrator and / or service writer experience.
• Proven technical expertise.
• Knowledge of trucks and parts.
• Excellent customer service skills .
• Excellent communication skills.
• Excellent problem-solving skills.
• Strong organizational skills.
• Excellent time management skills.
• Able to work in fast-paced environment.
• Work well with internal and external customers.
• Minimum of a High School diploma.

Velocity Truck Centres is an equal opportunity employer.