Breakfast Attendant/Housekeeping

ACTIVITIES:

The duties and responsibilities for the Breakfast Attendant include, but are not limited to the following:

• Provide personalized service to all guests.
• Responsible for setting up and maintaining the breakfast buffet as required by brand standards.
• Follow menu requirements as provided by the brand.
• Prepare foods such as fresh fruit, bread, pastries, batters, and coffee.
• Stock coffee, juice, and milk.
• Set up serving dishes/trays, utensils, cups, and other paper products.
• Set out/arrange cold food, such as pastries, cereals, etc.
• Prepare and set up hot food items.
• Restock items consistently throughout the breakfast hours and for the next day.
• Maintain the breakfast area in a clean condition during the hours of operation.
• Clear and sanitize tables and chairs as they are vacated.
• Clean buffet counter and empty trash as needed.
• Wash serving equipment and return to storage.
• Return reusable food supplies to storage.
• Complete the required cleaning daily, based on the cleaning frequency chart.
• Serve as a pleasant, hospitable host, greet guests and provide assistance.
• Be sure that established service procedures are always followed. Thank the guest and invite them to return.
• Communicate complaints to the General Manager or shift supervisor, for immediate service recovery support.
• Responsible to check inventory levels of all food, beverages, and supply items on the buffet and replenish them as needed for each day.
• Assist General Manager with ordering or purchasing food supplies.
• Adhere to all health and safety guidelines and standards.

The duties and responsibilities for the Housekeeping Room Attendant include, but are not limited to the following:

• Clean and service assigned guest rooms in a timely and organized manner according to hotel procedures and brand standards.
• Provide genuine service and assistance to guests.
• Maintain room attendant cart, replenishing any items as required.
• Always follow established safety procedures and wear protective equipment when needed. Respond to housekeeping room cleaning request from either guest or management in a timely and efficient manner.
• Keep your supervisor updated on work progress and alert them to any repairs needed.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May assist with deep cleaning projects.
• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

• Provincial Serve Safe certificate is an asset (can be acquired upon hire).
• Active listening skills to understand and fulfill guest needs.
• Ability to work independently with minimal supervision.
• High school graduate or equivalent experience.
• Excellent communication skills, including reading, writing, and speaking.
• Knowledge of guest service and a genuine desire to exceed guest expectations.
• Availability for morning shifts, including weekends and holidays.
• Previous hotel cleaning or customer service experience is an asset.
• Physical ability to move, lift, carry, push, or pull objects up to 25 pounds, as well as bend, twist, stoop, and reach overhead or below the knees.
• Willingness to work flexible shifts, including nights, weekends, and holidays.
• Energetic, adaptable, and capable of working under pressure.
• Strong organizational, time management, and interpersonal skills.
• Self-motivated, honest, and capable of both independent and team-oriented work.