Customer Service Representative

We are looking for a Customer Service Representative to work with us for a 1 year maternity leave. We are a global ink manufacturer and distributor that has been supplying printing inks for more than 250 years.

As one of the leading printing ink specialists and raw material manufacturers worldwide, we not only offer a wide range of modern ink products as well as the raw and auxiliary materials, but most importantly we put a whole lot of pride, passion, and commitment into what we do!

What you'll do

• Enter orders provided by customers
• Coordinate with Production / Logistics to ensure required service levels of our customers are met or exceeded
• Work with sales team to ensure pricing is accurate
• Communicate and coordinate with mobile and offsite technicians to ensure orders are entered and shipped as requested
• Communicate with customers to address any concerns they might have with pricing, invoicing, shipments, orders etc
• Enter consignment counts & billing
• Ensure invoicing is completed and dispatched to customers
• Other duties as required

Skills and Qualifications:

• Motivated, self-starter
• Excellent customer service skills
• Good computer skills
• Excellent communication skills and ability to multi-task
• Bilingual in English & French would be an asset
• Proficient with Microsoft Office Suite
• Experience with SAP would be a benefit

Pay $20.00 per hour