Bilingual French Customer Care Representative

Work for one of Canada's most recognized clothing retailers! This is a Seasonal Position for November and December. First week in office training in Mississauga, Ontario Full-time Work From Home Position after training. $20.35/hr with a weekly pay day! Job Duties: - Responding to customers via phone, email and chat - Assisting customers with product identification, description and purchasing - Trouble shooting issues on-the-spot, through detailed research, quick thinking and high-level customer service - Building strong customer relationships and creating positive experiences through advanced interpersonal skills - Managing multiple technological platforms to provide effective and efficient service to our customers Your Experience: - Proven Customer Service experience in a fast-paced environment - Experience within a Contact Centre - Strong control of multi-tasking during live calls - Excellent verbal and written communications skills (Bilingual English/French an asset, but not required) - Must possess strong computer skills with proven speed and accuracy and a keen desire to learn and utilize new software/electronic applications - Consistent work ethic, attendance and punctuality - You are Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel - You have excellent time management with completion of assignments Day shifts and Afternoon shifts available. Weekend availability is required. Home Office and Technology Requirements: - Internet min requirements 10mb - no hotspots - desktop computer must be hardwired in - Home WIFI network is password protected - Must have location in home free from distraction and noise - 1 Week of training in Mississauga To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (Other formats will error). This will create a unique file for you in our system and a short questionnaire will be emailed and texted out to you. You can also email your resume to [email protected]. If your experience and preferences are a match for our role we will contact you. **Please complete the questionnaire to help speed up the hiring process** Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.