Marketing Coordinator

POSITION SUMMARY:

The Marketing Coordinator will support marketing initiatives with support and ownership of our sample coordination program. In this role, they will contribute to marketing collaterals, events, cross-department projects, while also ensuring that our customers, brokers and sales team receive timely, professional and branded samples that showcase and highlight our products.

Marketing Support:

• Draft, design, edit, and manage marketing collaterals (sell sheets, brochures, digital ads).
• Support distribution of marketing collateral to customers and brokers.
• Update product information such as packaging, product descriptions in marketing portals and database.
• Consolidate and finesse PowerPoint presentation decks.
• Ensure accuracy and consistency of messaging across accounts and channels.
• Act as a second set of eyes for packaging review and approvals to ensure final sign-off.
• All other administrative tasks as required.

Sample Coordination:

• Process and track daily sample requests from sales, brokers, and customers.
• Assemble and brand sample kits with correct labels, inserts, and packaging.
• Coordinate with Marketing and Sales to prepare mock-ups for presentations.
• Monitor and replenish sample inventory; anticipate upcoming needs.
• Arrange courier shipments and confirm timely delivery for customer meetings and trade shows.

Customer/Product Complaint Management:

• Record and maintain product complaint logs for reporting and process improvement.
• Collaborate with CS/QA/OPPS to resolve product or delivery issues.
• Draft professional responses to customers and document resolutions.

Cross Department Coordination:

• Act as liaison between Marketing, Sales, Production, and Logistics.
• Ensure artwork and packaging approvals are properly routed and signed off.

Data & Reporting:

• Compile monthly/quarterly reports on sample requests and costs.
• Track sample budgets and highlight variances.
• Analyze data to identify trends, top SKUs, and customer needs.

Event Support:

• Track sample budgets and highlight variances.
• Analyze data to identify trends, top SKUs, and customer needs.

Soft Skills:

• Creativity & Initiative: Brings fresh ideas for marketing initiatives, presentations, and event execution; takes proactive ownership of projects and seeks opportunities to add value.
• Marketing Mindset: Understands branding, customer engagement, and the importance of aligning all materials and presentations with company standards.
• Communication: Communicates clearly and persuasively in both written and oral form; adapts messaging to suit customers, brokers, and internal teams.
• Attention to Detail/Quality Control: Ensures accuracy and consistency in samples, presentations, and marketing collateral.
• Adaptability: Adjusts quickly to shifting priorities, deadlines, and unexpected challenges; thrives in a dynamic environment.
• Interpersonal Skills: Builds positive relationships with team members, brokers, and customers; maintains professionalism and demonstrates openness to learning.
• Planning & Organization: Prioritizes tasks effectively, manages multiple projects simultaneously, and maintains an organized workflow in a fast-paced environment.
• Problem Solving: Identifies issues quickly, proposes solutions, and escalates when necessary.
• Dependability: Reliable in attendance and execution; follows through on commitments, responds to feedback, and supports team and company goals.

Education/Experience:

• Degree or diploma in Marketing, Communications, or a related field (or equivalent experience).
• Minimum 1–2 years of experience in marketing coordination, sales support, or a related role.
• Strong proficiency in Microsoft Office Suite (Word, PowerPoint, Excel); experience with design software (e.g., Canva or Adobe Illustrator) is an asset.
• Solid understanding of marketing fundamentals and sales support functions.
• Strong organizational and time-management skills to handle competing deadlines.
• Must be able to read, write, and communicate effectively in English
• Must have reliable transportation.
• Ability to stand, walk, and move samples or materials during events/trade shows; able to lift up to 10 lbs.
  

Working Conditions:

• Must be comfortable walking or standing for extended periods during sample prep, trade shows, or customer events.
• Occasional travel may be required for trade shows, events, or customer meetings.