Customer Service Representative

Are you an Administrative Professional who is tired of the monotonous routine, and craving a dynamic role that brings excitement and variety to your daily tasks?

Do you take pride in your ability to provide exceptional customer service and helping customers to difficult situations?

Fix Auto Vernon is looking for a customer-focused and committed Customer Service Representative to join their team. At Fix Auto, we are committed to delivering the highest degree of customer satisfaction through superior service. As our Customer Service Representative, you will be the face of our company and play a critical role in our customer satisfaction.

Our ideal candidate thrives in a fast-paced environment where every day is different. Their customer service skills are second to none and can change their approach quickly to deal with different situations and people. The successful candidate in this role can expect to earn between $19 and $24 per hour, depending on experience.

What You'll Do:

• Assist customers in person, over the phone, and through e-mail and provide information on where their vehicle is at in the repair process
• Support estimators by taking thorough pictures of damaged vehicles
• Complete booking for estimates and vehicle repairs
• Work closely with estimators and production managers to ensure repair orders are correct and submitted to Insurance companies for payment
• Effectively manage front office operations and provide support to various departments in the collision centre
• Other duties as assigned

What You Bring/Requirements:

• Experience in private or public insurance or the collision industry is considered an asset but not required
• Exceptional customer service and communication skills with the ability to provide service that is fast, easy, caring, right and clear
• Superior interpersonal skills with the ability to adapt your approach to different personalities
• Excellent organizational skills to be able to maintain and manage our courtesy vehicle fleet
• A team player with a positive attitude who is able to work in a fast-paced environment
• A valid Driver's license

Why our Employees CHOOSE to Work at Fix Auto Vernon:

• Competitive compensation plan and industry-leading benefits
• A health care spending account once you complete two years of employment!
• Employer-matched RRSP plan to assist you in planning for the future
• Legend Awards program so that you can travel on us, starting at 5 years!
• Opportunity for training, development, and career growth within Fix Auto
• Support from management, and other team members to help you succeed
• We are passionate about the work we do and our employees
• We are busy year-round, with a lot of work as a result of our strong insurance partner relationships