Service Advisor

NewRoads Toyota Newmarket, a division of the NewRoads Automotive Group is hiring a Service Advisor. This is an excellent opportunity to join a busy service centre!

Responsibilities of a Service Advisor role include:

• Greeting each customer in a prompt, courteous manner, letting customers who are waiting in line know that they will be helped soon;
• Communicating with service customers to determine the nature of the mechanical problems;
• Securing agreement from customers before repairs; covering cost estimate; and approximate time when vehicle's work will be completed;
• Maintaining a dealership-prescribed standard for "hours per customer repair order written";
• Advising customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using maintenance menus;
• Explaining optional services, warranty information, and policies to customers;
• Handling minor customer complaints and misunderstandings;
• Communicating the need for additional work when needed, explaining the details to the customer, including the additional cost and time consideration, and documenting properly on the repair order;
• Following up on the progress of each repair order during the day, contacting customers regarding changes in the estimate or time promised;
• Handling telephone inquiries regarding work in process and appointments and returning phone messages promptly;
• Staying up to date on technical and performance information on all vehicles serviced by the dealership;
• Advising customers of parts ordered and making an appointment to have them installed before the customer leaves;
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments;
• Assisting the Service Manager as necessary.

What You Offer:

• A minimum of 2 years of Service Advisor experience;
• Ability to multi-task, organized and be detail-oriented;
• Clean Drivers Abstract.

What We Provide:

• competitive compensation;
• excellent employee benefits;
• health and wellness benefits;
• excellent management support;
• opportunities to advance your career in our expanding group.

Why work for us?

NewRoads Toyota Newmarket is supported by the power of The NewRoads Automotive dealer group. With the experience of 50+ years in the automotive business, we are a growing group of 8 dealership locations and one Body Shop located in the northern GTA.

We are proud recipients of the Canadian AutoWorld Dealership Employer of Choice Award for all five times we have applied, most recently in 2025. This award supports the fact that we truly believe our associates are our most valuable asset.

We strive to have:

· A vibrant employee culture;

· A workplace that invests in individual and team performance;

· Customer enthusiasm through transparency and positive interactions;

· A company and associates that care for our community;

· A workplace where our associates work hard and have fun doing it!

To see what we are up to, check us out on Instagram using our handle newroadsauto or on LinkedIn at NewRoads Automotive Group.

The NewRoads Automotive Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

This job posting is for an existing position within our organization, and we are actively seeking qualified candidates to fill this role. We prioritize transparency in our hiring practices and strive to provide applicants with clarity regarding each opportunity's nature and purpose.

The NewRoads Automotive Group is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants in advance, however only those considered for an interview will be contacted.