Associate Vice President, Client Services (Private Equity)

Everyday, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders.

Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge.

We help our clients find industry experts who can provide their knowledge via interview or survey: we curate this knowledge in a market-leading software platform; and we help clients surface knowledge they already have through expansive knowledge management.

As proSapient continues to expand globally, we're looking for an Associate Vice President (AVP) to join our Private Equity business unit and help drive continued growth across our PE client base in the Americas. The role focuses on leading a team of high performing individuals to connect our PE clients to subject matter experts across the globe, using KPI's and delivery metrics to unlock revenue growth.

This is a high-impact leadership role where you'll partner closely with our clients, lead dynamic teams, and drive strategic initiatives that fuel account growth. You'll thrive in a fast-paced, competitive environment with significant opportunity for overperformance and understand the how to drive delivery to unlock revenue growth.

The ideal candidate is a natural leader with strong commercial instincts, exceptional client management skills, and the ability to inspire teams toward operational excellence.

The key responsibilities for this role will include:

• Account Management
• Manage a roster of key Private Equity clients with precision and attention to detail.
• Oversee multiple client workflows, ensuring projects are executed efficiently and at the highest standard.
• Identify opportunities for process improvement and operational excellence.

• Client & Stakeholder Management
• Build and maintain strong, trust-based relationships with key stakeholders and clients.
• Serve as a consultative partner who anticipates client needs and provides solutions that enhance value.
• Partner with Commercial teams to identify and capture growth opportunities.
• Partner with the Commercial Department to identify new business opportunities aligned with company goals.
• Support quarterly and annual planning for your client portfolio, driving innovation and client satisfaction.
• Leverage proSapient's full product suite to create cross-selling opportunities and strengthen client relationships.

• Strategic Execution & Team Leadership
• Translate business strategy into actionable plans that drive results.
• Lead, mentor, and inspire high-performing teams through effective coaching and communication.
• Foster a culture of accountability, collaboration, and client-first delivery.
• Set clear objectives aligned with company strategy and empower your team to achieve them.
• Provide hands-on coaching and mentorship to line managers, enhancing their people, client, and delivery skills.
• Collaborate with People & Talent teams on hiring, promotions, performance management, and succession planning.
• Foster a high-performance culture that celebrates excellence and encourages continuous learning.
• Project Management & Operational Excellence
• Ensure outstanding project delivery by setting and tracking KPIs that drive revenue and client impact.
• Regularly audit projects and identify areas for improvement.
• Champion new technology and process innovations within your team to boost efficiency and performance.

Requirements

The key experience needed for this role includes:

• A minimum 5 years of experience in a client-facing delivery focused role, with demonstrated success of driving delivery & revenue led teams
• Strong experience working in a KPI or target led environment, with proven success achieving on delivery metrics

• Solid experience working with or for Private Equity firms, with a current knowledge of the industry and active relationships

• Previous experience in, or exposure to, Expert Networks or in a relevant market would be highly beneficial to the role
• Strong people leadership skills with experience managing and developing high-performing teams.
• Proven ability to drive revenue, manage complex client relationships, and deliver exceptional results in a fast-paced environment.
• A deep understanding of private equity, consulting, or professional services industries.
• Excellent communication, problem-solving, and relationship-building skills

Benefits

• A base salary + uncapped commission structure, that is designed to encourage and reward over performance – the sky is the limit!
• Extended Healthcare Plan
• Employee Assistance Program
• Tenure gifts to thank our loyal staff
• An enhanced maternity and paternity package
• 20 days annual leave each year
• A paid sick leave policy of up to 10 days annually
• Up to 20 remote working days annually
• A hybrid working model, featuring three days per week in our modern downtown Toronto office
• Team socials – from Pizza to Caribbean to Korean food, we love to encourage our team to get together and try new experiences together!
• The opportunity to create, lead or participate in one of our many ERG groups, to help drive diversity, inclusion and understanding across our business
• Corporate Events: from quarterly gatherings to our annual Christmas & Summer parties, we love to celebrate, collaborate and have fun together!

Want to hear more? Take a look at our careers Notion page - https://prosapient.notion.site/Careers-at-proSapient-bfb1f316031b4dabbd9d40943cc4cc6f

We are committed to building an inclusive workplace – did you know that marginalized groups are less likely to apply to jobs unless they meet every requirement listed? If you are interested in the above role, but don't necessarily tick every box, we encourage you to apply anyway – this role could still be a great match!

At proSapient, we are an equal opportunity employer. As such, we offer equal employment opportunities without regard to race, colour, religion, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, veteran status and other protected class characteristics.

All employment is decided based on qualifications, merit, and business need. Due to the regulated nature of our clients, all successfully offered candidates are subjected to thorough screening & pre-employment checks, including an enhanced background check, which can affect the outcome of any offer of employment.

Whilst we do have an AI feature to our ATS system, we do not use it for screening resumes at any point. Your resume will be reviewed by a member of our Talent team.