Chief of Staff (Vancouver based)

Company Overview

Pearl West is building the future of consumer brands—fast, focused, and performance-driven. Think mini-Unilever without the bloat of traditional private equity or the stale DTC playbook.

We own and operate six brands across beauty, supplements, sports nutrition, skincare, and pet care, with a combined run rate of $40M+ USD and growing rapidly. Our model: acquire profitable $2M+ EBITDA brands, scale them aggressively, and position them for exit within three years.

Our mission is unapologetic: build unforgettable brands and exit them at their peak. Backed by seasoned operators, deep e-commerce expertise, and strong capitalization, we move fast, cut the noise, and execute relentlessly.

If you value clarity over chaos, speed over politics, and results over theater—you belong here.

Role Overview

We're hiring a Chief of Staff to partner with our CEO and COO. This isn't a traditional gatekeeping role—it's about amplifying executive impact. You'll run point on critical workflows, streamline priorities, and ensure leadership operates at peak efficiency.

This is a full-time, hybrid role (Vancouver-based, flexible). You'll have direct exposure to high-stakes projects, confidential initiatives, and the decision-making that shapes our company's trajectory.

Key Responsibilities

• Optimize Executive Operations – Own calendars, inboxes, and workflows to maximize leadership focus on high-leverage priorities.
  
• Drive Cross-Team Communication – Capture action items, assign ownership in ClickUp, and ensure follow-through.
  
• Track Projects & Priorities – Monitor key initiatives, flag risks early, and hold teams accountable to deadlines.
  
• Enable Information Flow – Be the hub between executives and teams—clear, fast, aligned.
  
• Prep & Follow-Up – Build briefing notes, agendas, and consolidated updates to keep meetings outcome-driven.
  
• Improve Processes – Spot inefficiencies and design better systems, tools, and templates.
  
• Confidential Support – Handle sensitive information with discretion.
  
• Run Logistics – Manage travel, events, and scheduling seamlessly.

Key Performance Indicators (KPIs)

• Meeting Efficiency – 90%+ of meetings produce clear action items logged in ClickUp.
  
• Calendar Optimization – < 5% reschedule rate; >80% of exec time on top priorities.
  
• Task Execution – 90%+ of assigned actions completed on time.
  
• Communication Speed – Cut internal follow-up turnaround by 25%.
  
• Process Innovation – Launch at least 3 new efficiency-boosting systems/tools in Year 1.

Success Benchmarks (30-60-90 Days)

First 30 Days

• Shadow CEO/COO to master workflows, priorities, and communication style.
  
• Deep-dive into Pearl West brands, playbooks, and operating model.
  
• Take over scheduling, inbox triage, and meeting prep.
  

First 60 Days

• Independently manage executive deliverables and follow-ups.
  
• Roll out organizational systems that boost leadership productivity.
  
• Coordinate at least one cross-functional initiative end-to-end.
  

First 90 Days

• Operate as a trusted partner—anticipating needs and driving outcomes proactively.
  
• Fully own investor/board reporting cadence.
  
• Deliver measurable efficiency gains and time savings for executives.
  

Required Skills & Qualifications

Must-Have Skills

• 5+ years supporting C-level execs in fast-paced, high-growth environments.
  
• Exceptional organizational and time-management skills.
  
• Advanced proficiency with G-Suite, Slack, and project tools (ClickUp/Asana).
  
• Sharp business acumen—able to turn vision into execution.
  
• Excellent written and verbal communication.
  
• Proven discretion handling sensitive information.
  

Nice-to-Have Skills

• Background in e-commerce, private equity, or high-growth consumer brands.
  
• Familiarity with financial reporting and KPI dashboards.
  
• Bilingual (English + Spanish or French).
  
• Growth-stage/startup experience.
  

Experience & Education

• 5+ years supporting C-level executives in fast-paced environments.
  
• Bachelor's degree in business, communications, or related field preferred.
  
• Prior experience in growth-stage or startup environments strongly valued.
  

Who Should Apply?

✅ Apply if you:

• Thrive under pressure and in high-speed environments.
  
• Anticipate problems before they arise.
  
• Want direct impact on executive performance and company outcomes.