Operations Coordinator - Canadian Operations

GHGSAT offers greenhouse gas detection, measurement, and monitoring services to industrial and government customers around the world. We use our own satellites and aircraft sensors, combined with third-party data, to help industrial emitters better understand, control, and reduce their emissions.

GHGSAT's capability is unique: we provide high-resolution, local measurements of atmospheric methane and carbon dioxide concentration from space. This further enables us to detect greenhouse gas emitters and to visualize and quantify their emissions.

As the scale of our operations grows to meet increasing international demand for our services, we are looking for an Operations Coordinator to oversee our Canadian operations. Reporting to our Director of Operations, the Operations Coordinator will oversee the cross-functional execution of our service, ensure compliance with our operational service levels, and coordinate internally to align team priorities and activities to our customer-driven goals. They will also support the processing of data collected using our Earth observation instruments.

The Operations team has a flexible work environment with the option for hybrid work; however, this role must be based in one of our Canadian offices (MTL, OTT, CGY).

What you'll work on:

• Process data of greenhouse gas measurements from our suite of remote sensing instruments;
• Prepare, validate, and deliver data products and reports to customers;
• Act as an internal expert on GHGSAT's end-to-end operational architecture, its associated software, its outputs, and the system constraints;
• Establish key internal metrics and monitoring tools for tracking the cross-functional execution of GHGSAT's service and successful delivery on customer expectations;
• Execute routine monitoring and reporting of service execution and coordinate internal alignment if disruption to service is observed, including through performance feedback, prioritization, and feature recommendations for the Software Team;
• With a system-level view, identify opportunities for operational efficiencies (e.g. through automations), architect solutions, and champion the adoption of your proposed solution in collaboration with the Operations Team Leads and Product and Software teams;
• In consultation with the Operations Team Leads, prioritize, assign, and drive day-to-day operational tasks for the team members in the office that you are based in to balance resourcing to achieve service goals;
• Plan rotational and on call working shifts (e.g. for weekend and evening staffing coverage);
• Mentor a diverse team of technical experts across multiple time zones;
• Analyze and report resource and staffing needs to achieve service goals as GHGSAT continues to grow.

Requirements

Your skills:

• Strong ability to understand complex systems;
• Interest in remote sensing and working in an operations environment;
• Ability to listen to and have effective discussions with a multi-disciplinary team (e.g. software developers, scientists, project managers, etc.);
• Comfortable providing direction and feedback to a team;
• Ability to work both autonomously and collaboratively within the team, with minimal direction;
• Strong analytical, decision-making, and organizational skills with an eye for detail and a drive for taking ownership of tasks and the resolution of problems;
• Ability to work effectively in a time-critical environment with Agile system development;
• Excellent verbal and written communication skills.

Your background (must-have):

• A technical university degree or equivalent experience in industry in a subject relevant to the products and services we deliver at GHGSAT (e.g. remote sensing, Geographic Information Systems, physical geography, environmental sciences, remote sensing);
• 2 – 5 years of experience working in an operations or process/metrics-driven environment;
• Proven experience successfully managing projects and achieving project goals;
• Experience collaborating with cross-functional technical teams;
• Clear demonstration of past process or software optimizations.

Would be cool if you have these...

• Proven experience driving process automations;
• Experience directing teams;
• Competencies with databases and associated languages;
• Applied experience with scripting languages (e.g. Python);
• Applied experience in Geographic Information Systems (GIS) and mapping;
• Passion for the environment, remote sensing, and space.

Benefits

• Competitive salary + stock options for all full-time employees
• Health/Dental benefits
• Paid Time Off + floating statutory holidays
• Flexible work environment

GHGSat offers a creative and highly motivating work environment. We offer competitive salaries, health and social benefits including flex-time and continuing development. We are committed to a diverse and inclusive workplace. GHGSat is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, age, or other legally protected status. If you would like to request an accommodation, please notify your recruiter.