Parts and Service Administrator

A parts and service administrator manages the flow of parts and supports the service department by handling customer inquiries, booking appointments, managing inventory, ordering parts, and completing administrative tasks like invoicing and processing warranty claims. This role requires strong organizational, customer service, and communication skills, along with proficiency in relevant computer systems.
Key Responsibilities:

• Customer Service: Answer phone calls and emails, address customer inquiries about parts availability, pricing, and service updates, and resolve complaints.
• Appointment Management: Schedule, book, and maintain service appointments for customers.
• Inventory Management: Track inventory levels, ensure parts are in stock for services, and manage backorders.
• Ordering and Sourcing: Liaise with suppliers, order new parts, and coordinate the pickup or delivery of parts from suppliers or to customers.
• Administrative Tasks: Process invoices, receive payments, handle billing and credits, and complete administrative duties related to service work orders.
• Warranty Handling: Manage warranty claims, process returns and ensure warranty compliance.
• Liaison: Coordinate with technicians and service managers to ensure efficient operations and support.

Required Skills and Qualifications:

• Organizational Skills: Excellent ability to manage tasks, documents, and inventory effectively.
• Communication Skills: Strong abilities in both written and verbal communication for interacting with customers and internal teams.
• Customer Service Focus: A friendly and helpful demeanor to provide excellent service.
• Technical Proficiency: Experience with computer systems, including dealer management systems and Office 365.
• Problem-Solving: Ability to resolve issues and handle customer complaints.
• Detail-Oriented: Strong attention to detail is needed for administrative and inventory tasks.

This job if full time, year round, Monday - Friday 7:00am - 4:00pm.
Please send your cover letter and resume to [email protected]. While we appreciate all applications, only those selected for an interview will be contacted.