Fibre Service Technician (FST) Supervisor

About Us:

At Beanfield, we're not just building networks, we're building communities. We're dedicated to investing in our 100% Canadian-based employees, 100% Canadian-driven investments, and our 100% Canadian operations. We've spent over 35 years growing a fibre-optic network that connects people and businesses across Toronto, Montreal, and Vancouver. Beanfield has always challenged the status quo, believing that everyone deserves fast and reliable fibre internet.

We are Challengers, leading the way, disrupting the industry with a startup mentality and a focus on building our own infrastructure.

We are United, operating as one team, where everyone's ideas are valued.

We Care, prioritizing the well-being of our employees, partners, customers, and communities. We foster trust, communicate openly, and focus on our brand and customers.

Come join our team as we continue to connect communities and foster choice, by providing fast and reliable fibre Internet to Canadians.

Position Summary:

The Fibre Service Technician (FST) Supervisor reports to the Deployment Manager and is responsible for overseeing field operations. This role ensures the efficient coordination of technicians, timely completion of work, and swift resolution of network or customer incidents. The FST Supervisor also provides consistent updates during emergency situations and maintains high standards of performance, safety, and customer experience.

Roles & Responsibilities:

Team Leadership and Operations:

• Prioritize and assign daily duties to the FST team, ensuring tasks are completed efficiently and accurately.

• Prepare and manage daily/weekly work schedules in coordination with Order Coordinators and the Deployment Manager.

• Coordinate the dispatch of FSTs for customer installations, cross-connects, cabinet setups, racking equipment, and cabling tasks, providing assistance as needed.

• Ensure team members adhere to all company standards, procedures, and health & safety policies.

• Support onsite troubleshooting, including power cycles, reboots, cable testing/replacement, and device handling.

• Oversee training, coaching, personal development, and motivation of FST team members.

• Manage tools, PPE, and other safety equipment, ensuring they are in proper working order.

• Track and monitor daily task progress and communicate updates to relevant teams.

Network and Incident Management:

• Execute procedures to maintain network stability during maintenance or upgrade activities.

• Support FSTs in minimizing downtime during emergency incidents and optimizing response efficiency.

• Assist with escalated customer-facing issues, working closely with other teams for resolution and root cause analysis.

• Identify patterns or events that could lead to technical challenges.

Administrative Duties:

• Provide accurate and timely reports (daily, weekly, monthly, as required).

• Monitor tickets to ensure correct information is reported and updated.

• Review and approve Accident & Incident Investigation Reports.

General:

• Participate in On-Call rotations as required.

• Perform other duties as assigned.

Skills & Qualifications:

• High school diploma; post-secondary diploma or degree in Business, Technology, or Communications is an asset.

• 3–5 years of relevant industry experience.

• 1–2 years of supervisory or leadership experience preferred.

• Strong leadership and team management capabilities.

• Excellent problem-solving and troubleshooting skills.

• Effective communication and interpersonal skills.

• Knowledge of field operations, fibre network installation, and maintenance.

• Ability to prioritize tasks and manage time efficiently.

• Commitment to safety standards and operational excellence.

What's in it for you?

• Competitive base salary with a yearly performance bonus tied to both company success and your individual achievements.
• Permanent, full-time position.
• A comprehensive group insurance plan - medical, dental, vision care with health and lifestyle spending accounts.
• A fantastic parental leave top-up program.

At Beanfield, we are proud to be an equal-opportunity employer.

We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield is dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all aspects of employment, as well as in our services, programs, and activities. If you require accommodation during the application or interview process, please contact us at [email protected].

Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.

Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.