Specialist, Property Management

The Property Management Specialist is responsible for managing Toronto Parking Authority's (TPA) tenant relationships and the day-to-day tasks of tenant, lease and property management.
Reporting to the Commercial Director, this position also supports the development and operationalization of capital agreements with partners.
In conjunction with internal stakeholders, the Property Management Specialist ensures TPA's tenant portfolio is managed in alignment with company standards. The Property Management Specialist is committed to delivering best-in-class service and optimizing asset value, and is a proactive, collaborative, and results-driven professional with deep expertise in real estate management. The incumbent works collaboratively with both internal and external stakeholders, including City of Toronto staff, other Agencies, and partners.
RESPONSIBILITIES
Property Management

• Leads and coordinates tenant programs for TPA, liaising directly with tenants, key contracts at Corporate Real Estate Management (CREM) and TPA, and TPA maintenance teams, ensuring properties are managed in accordance with approved lease agreements/terms. This includes:

• Develops and maintains strong, professional relationships with tenants through personal contact and superior service.
• Responds to after-hours tenant emergency requests.
• Reviews rent collections and ensure compliance with lease/agreement obligations.
• Oversees tenant work to ensure compliance with building standards, including inspections.
• Manges complex property management issues with TPA tenants, in consultation with Legal CREM, as required.
• Monitors and manages parking management agreements with third party landowners, identifying underperformers, and recommending corrective actions.
• Supports onboarding of new acquisitions and transition from construction to property management.
• Carries out financial analyses relating to parking management agreements and potential parking management opportunities. Engages stakeholders and makes recommendations to TPA senior management.
• Participates in outreach with potential business partners and key stakeholder relationship management.

Stakeholder & Partnership Engagement

• Partners with stakeholders as the liaison/lead on the development of commercial and other legal agreements to enable the delivery of capital projects.
• In partnership with operational staff, acts as the BD department's lead to support the delivery of capital projects, through engagement of stakeholders, as assigned.
• Represents the TPA as required for securing required intergovernmental approvals for the delivery of assigned capital projects.
• Obtains input and requirements from other TPA departments, external vendors and City divisions for the delivery of assigned capital projects.
• Plans and conducts outreach, engagement and communication with relevant parties (including local stakeholders) to inform of capital projects.
• Monitors the delivery of capital projects through regular meetings, collaboration and coordination with the Parking Infrastructure and Asset Management team, ensuring compliance with agreement documents and approvals.
• Maintains working relationships with other City divisions to ensure effective partnerships within the City of Toronto.

Capital Oversight

• Participates in the public tender process for consultants, contractors and other external resources for assigned capital projects along with Parking Infrastructure & Asset Management and Parking Operations.
• Sources Requests for Quotes for the services and resources that are necessary to successfully implement assigned capital projects.
• Participates in reviews to ensure compliance with technical directives.
• Maintains an awareness of other capital projects occurring in the City and ensures that there are no capital coordination conflicts.
• Conducts field work and site visits to monitor projects, as required.
• Assists with developing training materials and manuals that include processes and procedures related to the design and construction of capital projects.

Financial Analysis & Reporting

• Prepares and evaluates financial pro formas to advance TPA capital activities.
• Prepares project costs estimates and participates in the preparation of the annual budget.
• Assists in the preparation of the annual capital budget and the annual forecasts of revenues and cars parked at TPA facilities.
• Ensures that TPA Planning databases are complete and up to date.
• Establish metrics to monitor and evaluate performance, including reporting of benchmarks and KPIs.
• Performs other duties as assigned, in accordance with department objectives.
• Complete other duties as assigned.

QUALIFICATIONS

• Post-Secondary education in a related discipline including Property Management or Engineering Sciences or equivalent combination of education and experience.
• Professional designation in property management (Certified Property Manager) is an asset.
• Minimum of 5 years of related experience in supporting capital projects, including facilitating planning approvals, undertaking contract administration, or related experience.
• Experience interpreting legal agreements, including real estate transactions and construction contracts.
• Experience with new construction and transitioning to property management is an asset.
• Experience in onboarding new acquisitions.
• Strong understanding of building operations, property management, and accounting principles related to real estate.
• Experience reading and interpreting plans of survey and architectural drawings.
• Understanding of land-use zoning by-laws, regulations and policies governing parking operations.
• Budgeting and knowledge of financial pro forma preparation as it applies to capital investment decisions.
• Strong knowledge of all MS Office software programs and demonstrated ability to learn and understand other computer software applications including business intelligence (PowerBI).
• Sound knowledge of procurement processes and contract management.
• Excellent public relations and stakeholder management skills and able to effectively deal with other staff, members of Council, developers, agencies and the public.
• Time management skills, organizational skills, ability to work independently and as part of a team, are essential to this position.
• Strong problem-solving skills and the ability to identify concerns, gauge gaps and recommend an optimal approach.
• Ability and experience in managing multiple, complex projects with competing priorities.
• Commitment to exceptional customer service and tenant satisfaction.
• Strong interpersonal skills with the ability to build and maintain professional relationships at all levels.
• Effective negotiation skills to influence and impact at all levels – senior management, peers, direct and indirect reports
• Ability to adapt to change and deliver results in dynamic environments.
• High level of integrity, professionalism, and accountability.
• Strong commitment to the organization's Core Values and cultural change.
• Internal candidates: Employees must have at least one (1) year of continuous service in their current role to be eligible for application.

About the Toronto Parking Authority

Toronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City. We are proud to be a major strategic asset for the City in supporting Toronto's Mobility goals. Our advancements, such as enhancements to the Green P app, the expansion of Bike Share Toronto and establishment of a new systems operating centre reflect our commitment to innovation and service excellence.

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