Repair Estimator, Service

Summary

The Repair Estimator, Service primary responsibilities are to respond to major repair service requirements efforts in supporting the Total Power Service Contract base and rentals division. This Sales & Advisory position will entail providing Customers with Major Repair estimates that are generated by the Total Power Service Department. The repair estimates will be generated by visiting the customer sites in need of repair. Recording of the required factors needed necessary to provide an accurate and fair repair estimate. Quick quote follow-up and processing of approved quotes is required.

What You'll Do – The Role (Responsibilities)

• Manage Major Repairs sales with the aim of achieving gross margins and sales revenue that exceed forecasts
• Timely and accurate estimating and quotations
• Assist with smooth and accurate project administration
• Regularly and accurately populate the company's business tracking tools
• Develop and maintain a customer and prospect list
• Provide budgets and forecasts as requested
• Quotation follow up and track success rates
• Work with sub-contractors to provide repair total estimation information to customers where required
• Request and coordinate repair parts pricing and availability with the Total Power Parts Department
• Identify new service contract opportunities and work with the New Contracts Advisor to provide service contract proposals
• Follow up on all quotations to gain customer approval to achieve annual sales targets
• Meet and exceed Major Repair Sales targets
• Open major repair work orders where required
• Follow-up on all submitted Major repair quotes within 48 hours
• Provide purchase orders to sub-contractors
• Work with technicians on unit down service calls to properly inform customer of situation. This includes rental equipment costs and time frame. Follow-up with customer until technicians return to site for repairs, keeping them informed of status of parts, timeframe and costs.
• You are part of a team striving to “Provide the Best Customer Service in the Industry”
• Work with others in the Service and Service Sales department to ensure the right service is supplied, at the right time and that the necessary information is provided to the technician and customer.
• Ensure that all employees work together as a team and communicate in such a way that will avoid problems and disputes, always putting the customer (external and internal) first
• Assist the Company in developing stronger relationships with our customers and suppliers
• Work with others in the company to exceed objectives
• Provide new ideas for revenue growth that the Company's customers would value
• Participate in weekly Service Sales Department meeting to discuss opportunities and issues
• Other tasks and responsibilities as may be required from time to time

Service Product Responsibilities

Included items: (non-warranty repairs)

• ALL SERVICE MAJOR REPAIR Estimates
• Engine replacement or major work (Non-Home Stand By)
• Diesel fuel system and Injector work- (includes replacement, rebuild and injector cleaning)
• Radiator replacement or re-core (rad cleaning by third party = minor repair)
• Alternator Repair rebuild or replacement – (Advise if brand name e.g. Stanford, Marathon and others)
• Major Enclosure repairs or modifications (example handles, locks, fixing loose panel are Minor repair)
• Control system upgrades, replacements or wiring changes (exception G&H panels)
• Remote monitoring
• Unit downs or requiring immediate quote while working on site.
• Repairs requiring rental units (minor repairs at health care facilities need to have this considered)
• When sub-trades are involved (e.g. electricians, cranes, rebuild shops, etc.)
• Exhaust systems & turbos from engine to muffler including new insulation (OEM parts up to flex=Minor)
• Gear box repairs and change outs (gear oil changes and cleaning = Minor Repair)
• Major refurbishments (refurbishments that require subcontractors, site visits or involve replacement or reconfiguration of larger systems (fuel, engine, alternator, exhaust)

* Home standby generator excluded from Major Repair category

What You Need (Requirements)

• Excellent computer skills.
• Excellent customer service skills.
• Maintain a well-organized and clean work area.
• Mechanical aptitude and/or knowledge of combustion engines would be an asset.
• Follow all Company Health and Safety Policies and Guidelines and Privacy Policies.
• Ability to build and maintain lasting relationships with corporate departments and key business partners.
• Good organizational, time management and prioritizing skills.
• Strong problem identification and resolution skills.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
• Present a professional image to the Company's customers and suppliers maintaining the highest ethical standard of conduct.

Working Conditions

• Manual dexterity required to use desktop computer and peripherals.
• This is an OT exempt position. However, there will be times when additional hours will be required to meet customer requirements.
• Lifting or moving up to 30lbs may be required.
• Travel may be required.