Senior Product Manager

Were a healthcare platform for humans, designed for real life.Pocketpills is Canadas leading online pharmacy & medical care platform. Re-imagining healthcare to make it accessible, affordable and built for people like you. Driven by our passion for innovation and customer-care, weve designed a suite of digital care experiences that empower our members to take control of their health wherever life takes them. From coast to coast, over 800,000 Canadians trust Pocketpills to deliver their medication & ensure a healthcare professional is always just an arms-reach away.

We founded Pocketpills as a solution to fix the broken system that made getting care harder than it needed to be. We dont believe long line ups at the doctors office, confusing refill protocols & one-size-fits-all advice, actually fit with what Canadians need, so weve changed the game. Powered by pharmacists, engineers, doctors, clinicians & service experts, our platform redefines the world of wellness, from personalized treatment that actually feels personal, to truly effortless refills, including free, friendly delivery. Because wedobelieve Canadians deserve a better way to manage their most important asset, their health.

Discover the healthcare platform that feels Delightfully Human. With Pocketpills, complete care is right in your pocket.

About the Role:

Were looking for aSenior Product Managerto lead the member-facing product experience from the moment a potential member begins signup through their activation into a treatment journey and beyond. This role is central to ensuring that every interaction issimple, supportive, and trustworthy, helping members successfully begin treatments we offer today while also preparing for a pipeline of new treatments well launch in the future.

Youll be responsible forowning the end-to-end journeyacross onboarding, treatment initiation, renewals, and ongoing engagement making sure each touchpoint drives member satisfaction, adherence, and long-term retention. You will partner closely with cross-functional teams (Clinical, Operations, Engineering, Design, and Marketing) to build experiences that balancesafety, compliance, and delight.

Key Responsibilities:

Own Treatment Journeys

• Design and optimize flows that guide members seamlessly from signup to successful treatment initiation across current offerings.
• Continuously monitor journey performance and identify opportunities to improve conversion, adherence, and satisfaction.
  

Launch New Treatments

• Build scalable frameworks for onboarding and activation that can be extended to support a growing pipeline of treatments.
• Partner with clinical and operational teams to ensure new journeys are safe, compliant, and easy to adopt.
  

Simplify Onboarding & Activation

• Reduce friction and drop-offs by making medical, operational, and regulatory requirements transparent and user-friendly.
• Introduce best practices for user guidance, progressive disclosure, and support during sign-up and onboarding.
  

Enhance Ongoing Member Experience

• Improve how members manage their treatments, handle renewals, and interact with care teams.
• Design systems that proactively support adherence, renewals, and engagement over time.

Data-Driven Improvements

• Define and own KPIs around acquisition, activation, adherence, and retention.
• Use experimentation (A/B testing, funnel analysis) and user insights to guide roadmap decisions.
• Build frameworks to measure success and iterate quickly.

Cross-Functional Collaboration

• Partner with Engineering and Design to deliver thoughtful, member-first product experiences.
• Work with Clinical and Operations teams to ensure treatment journeys meet medical and regulatory standards.
• Collaborate with Marketing to align acquisition, messaging, and onboarding experiences.

Voice of the Member

• Advocate for members needs in all product planning and decision-making.
• Bring insights from user research, support feedback, and analytics into product strategy.
• Ensure every treatment journey feels supportive, trustworthy, and human.

Requirements:

• 6+ years of product management experience inconsumer-facing products, ideally healthcare or other regulated industries.
• Demonstrated success improvingonboarding, activation, or consumer journeyexperiences.
• Stronganalytical and data-drivendecision-making skills; expertise with A/B testing and funnel optimization.
• Skilled communicator who can influence and collaborate withcross-functional teams.
• Proven ability to define productvision, strategy, and roadmapwhile driving execution.
• Comfortable working withcomplexity, regulation, and ambiguityin fast-growing environments.

Nice to Have:

• Experience inpharmacy, telehealth, or chronic condition management.
• Background inlaunching or scaling new product linesin healthcare or regulated sectors.
• Familiarity withcare delivery or patient engagement platforms.

Benefits:

Join our team and enjoy a benefits package designed to support your health and well-being, including dental and vision care, as well as extended health care coverage. We provide disability insurance for added security and life insurance to protect your loved ones. To promote work-life balance, youll receive paid time off, including vacation days. Additionally, we offer a Group Retirement Savings Plan (GRSP). Experience a workplace that truly cares about you!

The annual compensation is based on a number of factors and may vary depending on job-related knowledge, skills, experience and alignment to the market.

" Pocketpills is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. "