Operations Manager

The Operations Manager supports Department Heads to ensure all areas of the Resort operate efficiently and deliver an exceptional guest experience. This role is hands-on, focused on assisting leaders in achieving service standards, resolving challenges, and ensuring guest satisfaction is consistently exceeded.

Brand Pillars:

1. Extraordinary Authentic Experiences

2. Inspired and Fresh Nova Scotia Food & Beverage

3. Personalized Rejuvenation and Wellness

4. Measurable Sustainability

Accountabilities:

Guest Experience and Service Excellence

• Champion guest satisfaction as the top priority across all departments.
• Support Department Heads in providing personalized, high-quality guest service.
• Assist in addressing and resolving guest concerns promptly and professionally.
• Monitor guest feedback, identify improvement opportunities, and ensure service consistency.
• Promote a guest-first culture through visibility, engagement, and support.

Operational Support and Team Development

• Assist Department Heads in managing daily operations, budgets, scheduling, and reporting.
• Provide hands-on support during peak periods or special events.
• Support recruitment, onboarding, and training to maintain a skilled, guest-focused team.
• Provide input and support Standard Operating Procedures (SOPs) to ensure consistency and efficiency.
• Encourage teamwork, accountability, and interdepartmental cooperation to achieve Resort goals.

Financial and Business Performance

• Support department heads in monitoring budgets, expenses, and revenue targets.
• Assist in developing and executing revenue-enhancing initiatives that align with guest expectations.
• Identify opportunities to improve efficiency and profitability without compromising service quality.
• Collaborate on promotional efforts, events, and guest engagement strategies.

Safety, Sustainability, and Professional Standards

• Ensure compliance with all safety, health, and emergency procedures.
• Promote a safe, inclusive, and respectful work environment for guests and staff.
• Support resort sustainability initiatives and responsible resource use.
• Maintain professionalism, ethical conduct, and adherence to Resort appearance standards.
• Communicate effectively with the General Manager and Department Heads to ensure operational alignment.

Working Conditions, Education and Work Experience:

Work Environment and Hours

• On-site, guest-facing role requiring visibility and engagement across all resort departments.
• Fast-paced, dynamic environment with frequent guest interaction and operational activity.
• Flexible schedule including evenings, weekends, and holidays as business levels require.

Physical and Mental Requirements

• Frequent walking, standing, and occasional lifting up to 25 lbs.
• Ability to multitask, problem-solve, and maintain composure under pressure while prioritizing guest satisfaction.

Education and Work Experience

• Post-secondary education in Hospitality Management, Business Administration, or a related field preferred.
• Minimum 3-5 years of management experience in a hospitality or Resort environment.
• Proven track record of overseeing multiple departments and leading diverse teams.
• Proficiency with property management systems (PMS), point-of-sale (POS) systems, and Microsoft Office Suite.
• Maintain a polished, professional appearance and demeanor consistent with Resort standards.
  Fluent in Spoken and Written English

Digby Pines Golf Resort and Spa is dedicated to cultivating a workplace that champions diversity, equity, and inclusion. We believe that a diverse and inclusive workforce fosters innovation, creativity, and a richer collective experience. We are committed to providing equal opportunities for all individuals, regardless of background, race, gender, sexual orientation, age, disability, or any other characteristic. Our goal is to create an environment where every team member feels valued, respected, and empowered to contribute their unique perspectives.