Customer Service and Sales Associate

Classification: Full Time, Permanent

Typical Schedule: 7:00 am - 5:00 pm

Primary Location:
Huntsville

Wage Information:$50,000 - $70,000 per year based on qualifications and experience

Number of Positions: 1

Reason for Vacancy:Existing Position

Posting Closing Date: Tuesday, October 14, 2025

Join the Muskoka Lumber Team in Huntsville!

Are you passionate aboutbuilding materialsand love helping people find the right solutions for their projects? Muskoka Lumber, a trusted supplier in the region, is looking for an enthusiastic and knowledgeableCustomer Service and Sales Associateto join our Huntsville location.

In this fast-paced, hands-on role, yourexpertise in lumber and building productswill help guide contractors, builders, and DIYers to success. We pride ourselves on delivering top-tier customer service, professional guidance, and a friendly, down-to-earth shopping experience.

Key Responsibilities:

As aCustomer Service & Sales Associateat Muskoka Lumber, you'll be the face of our operationensuring every customer leaves satisfied and ready to build.

• Greet and assist customers with professionalism and enthusiasm
• Assist customers and provide advice on quantities and types of building materials needed
• Create and process accurate sales orders for fulfillment
• Handle in-person, phone, and email inquiries with efficiency and courtesy
• Troubleshoot concerns and escalate feedback to management where appropriate
• Conduct periodic inventory counts and help maintain accurate stock levels
• Restock shelves and merchandise products to ensure an organized shopping experience
• Maintain a clean, safe, and efficient work environmentyard and sales floor, as required
• Participate in all training opportunities and contribute to a supportive team culture
• Stay current with product knowledge and industry trends

What you bring:

At Muskoka Lumber, we value more than just experiencewere looking for someone who takes pride in their work, connects easily with customers, and isnt afraid to roll up their sleeves. If that sounds like you, youll feel right at home here. Required skills, abilities and attributes:

• Strong customer service mindsetwith a friendly, professional approach
• Quick-thinking problem solverwho stays composed in a fast-paced environment
• Experience with retail POS systemsBiz Track software familiarity is a strong asset
• Knowledge of lumber grades, building materials, and their applications
• Comfortable with technology,including email, phone systems, and day-to-day computer tasks
• Reliable and punctual, with a strong work ethic and hands-on attitude
• Excellent communication skillsand a collaborative, team-first spirit
  

Why Youll Love Working with Us:

We know the value of hard workand we make sure its rewarded in ways that matter, both on the job and at home:

• No regularly scheduled weekend shifts Enjoy your time off with a reliable Monday to Friday schedule
• Standard daytime hours Predictable work hours that support a balanced lifestyle
• Enjoy work-life balance Muskoka Lumber stores are closed on most (if not all) statutory holidays, giving you more time for family, rest, and personal pursuits.
• Holiday break We close our stores over the Christmas season so you can spend time with family. Use your vacation days with no formal request needed.
• Staff discounts Save on building materials and supplies with exclusive employee pricing
• Health & wellness benefits Includingcomprehensive dental, vision, and life insurance coverage
• Supportive team culture Friendly coworkers, hands-on training, and a leadership team that listens
• Room to grow We love to promote from within and support you as your skills evolve
• Staff events & engagement activities BBQs, team lunches, seasonal celebrations, giveaways and more to keep work fun and connected
• Regular wage reviews We conduct routine pay assessments to ensure your compensation stays fair and competitive

Apply to this opportunity by 4:00 p.m. on Tuesday, October 14, 2025with your cover letter and resume via our
website.
Muskoka Lumber is built onquality and ingrained craftsmanship, and we bring that same commitment tofairness and integrityin our hiring process. As anEqual Opportunity Employer, we personally review every applicationnever AI-drivento ensure atransparent and thoughtfulselection process. We welcome individuals from diverse backgrounds and provide accommodations upon request to support aninclusive recruitment process. For assistance, contact [email protected] 705-380-3791. This job posting will be retained forthree yearsper Ontario employment regulations.