Team Lead, Funding & Dealer Services

General Bank of Canada is a Schedule 1 Chartered bank headquartered in Edmonton, Alberta, and part of the Wheaton Group.Our journey began in the 1950s with an entrepreneurial spark that has grown into one of Canadas fastest-growing small banks, delivering innovative financing solutions across automotive, aviation, and commercial sectors.

At GBC, our core values of Trust, Discipline, People-Centric Approaches, and Innovation drive every decision we make. We leverage our nimble structure to pioneer forward-thinking banking solutions in the digital era. Proudly certified as a Great Place to Work for six consecutive years, were dedicated not only to transforming banking but also to making real impact in the communities we serve. Since 1969, our ongoing partnership with United Way has fueled volunteer initiatives, fundraising, and community programs that truly change lives. When you join our team, youre contributing to a future where innovation and community go hand in hand. We love it here and know you will too!

The Opportunity

General Bank of Canada is looking for a permanent, fulltime Team Lead, Funding & Dealer Services to join as a key contributor with the Banks Funding & Dealer Services team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the Bank of the future with considerable potential for learning, growth, and advancement.

Reporting to the Manager, Lending Support, the Team Lead, Funding & Dealer Services will provide leadership and support to the Manager with training, client escalations, process improvements and support to funding and dealer services team members. The Team Lead will maintain and help manage all loan processing functions and workflows and serve as a guide and advisor for the administration team and will also be hands-on in the preparation, processing, and funding of retail auto loans.

This role will ensure accuracy and efficiency in the processing of retail auto-loan documents, documentation, compliance, and funding of the loans and will, with the Manager, review processes on a regular basis to ensure optimum efficiency while maintaining the customer service focus. The Team Lead will ultimately ensure that operations continue to meet or exceed GBC customer service standards.

Please note that both internal and external applicants are being considered for this posting.

Position Responsibilities

Loan Processing & Administration

• Responsible for the timely creation, auditing, entering, and funding of loan files daily and ensuring that said loans follow GBC loan workflows, processes, and procedures.
• Investigate and resolve any loan inquiries or transaction irregularities received from GBC customers, banks and or any internal sources to avoid potential discrepancies.
• Work with the Manager, Lending Support to resolve and recognize inconsistent, insufficient and/or irregular information in loan documentation so that GBC may maintain compliance with legislation.
• Process and prepare loan renewals or cancellations to ensure timely and accurate documentation of records.
• Complete critical checks in the banking platform (PPLUS) to ensure accuracy in loan information and correction of any errors.

Dealer Support

• Responsible for reviewing and maintaining lien registration reports, as well as creating new manual registrations, lien amendments, renewals, and manual discharges. Supports reporting requirements by reviewing and maintaining lien registration reports as required.
• Responsible for fostering strong relationships with dealership personnel by providing courteous and professional customer service for all phone and email inquiries.
• Resolve escalated issues raised by Dealerships through research, clarifying questions and providing alternative solutions when required that comply with the Banks policies and procedures. Also provide support to the GBC and First Canadian Reps with any inquiries and by resolving issues efficiently and accurately.
• Provide support for the legal team with administration and conducting of searches for lien, corporate and land as required.
• Provide feedback opportunities for improvements on policies and procedures by making recommendations for improving the quickness and efficiency of departmental processes. Actively participate in creating a culture of continuous improvement as it relates to the procedures, tasks to ensure we are focused on elevating the experience of our internal partners and external partners at GBC.

Leadership

• Assist in training, knowledge share and support of team members in all aspects of the loan processing cycle.
• Support continuous improvement of administrative team processes by committing to generating ideas specific to improving the loan processing cycle.
• Help monitor team member workload and loan processing volumes in order to assist team members in maintaining maximum administrative efficiency.
• Support the Administration Manager and administration team by being a knowledge expert for general loan questions and execution of loan processing.
• Support the Administration Manager by setting the bar for team standards, assisting in mediating risk management, and accurately performing administration tasks.
• Provide guidance and support to Administration team members when correcting errors.

What You Bring to the Table

Required Qualifications

• Proven data entry skills, with the ability to handle large volumes of loans.
• Intermediate MS Office skills (Outlook, Word, and Excel)
• High school diploma required.
• Proven ability to work in a fast paced, high-volume environment which requires the ability to be flexible and multitask.
• Strong organizational, time management and prioritizing skills, with a high degree of accuracy and attention to detail ensuring deadlines are met and no details are overlooked.

Preferred Qualifications

• 4+ years administration experience in banking or consumer lending is an asset.
• Previous supervisory, coaching or team lead experience.
• Some post-secondary education in the fields of administration/business, finance, or related work experience.
• High level of emotional intelligence with proven ability to communicate effectively, resolve conflicts, and foster collaboration.
• Knowledge and understanding of retail loan products, lending processes and an understanding of credit terminology.

Position Details

• Status: Permanent, fulltime
• Workplace Model: In-Office
• Location: Edmonton, AB
• Working Conditions: Office environment with the ability to work remotely if required.
• Compensation:
  The salary range for this position is $61,691.79 to $83,465.37. Compensation is commensurate with qualifications.
• Posting Deadline: November 13, 2025.

What GBC Brings to the Table

At General Bank of Canada, we offer more than just a paycheque. We provide the opportunity to build your career and elevate it to new heights. Our compensation package includes base salary, group benefits and a matched retirement savings plan program.

Our group benefits ensure you and your dependents are covered for extended health, dental, and vision care. We also provide flexible spending accounts, replenished annually, to help cover additional medical and wellness expenses. Recognized as one of the Best Workplaces for Mental Wellness in 2025, we take mental health seriously. That's why we offer additional coverage for mental health practitioners and a dynamic employee assistance program.

As an employee, you can expect more than just our competitive compensation package, comprehensive group benefits, and matched retirement savings plan. We also offer the following:

• Generous paid time off to promote healthy work-life harmony.
• Collaborative work environment where your voice and opinions are valued.
• Exclusive employee perks which include discounts for various products and services.
• Beautiful downtown office location with an onsite gym and Edmontons best rooftop patio.
• Engaging social events each month, offering unique experiences and opportunities to connect with colleagues, meet new people and enjoy some fun.
• Professional development and tuition support to help you advance your career.
• Welcoming teams that celebrate diversity and prioritize inclusion.
• Give back to your community. As a proud partner of the United Way, we offer numerous initiatives throughout the year for you to get involved and make a meaningful impact.
• Make an impact. Join one of our employee-led committees to develop leadership skills, expand your network and contribute to our strong corporate culture.

How to Apply

We invite you to apply directly through our Careers portal at generalbank.ca/careers. If you require additional assistance, you can contact us at [email protected]. While we appreciate all applications, only candidates selected for further consideration will be contacted directly.

At General Bank of Canada, we believe that that diversity drives innovation and fosters a culture of inclusion. We are proud to be an equal-opportunity employer, dedicated to creating a welcoming and supportive environment for all employees. We are committed to building a diverse and inclusive workforce that mirrors the rich diversity of our communities and customers.

We believe that accessibility is a fundamental aspect of our commitment to diversity, equity, and inclusion. Our goal is to ensure that every candidate has an equal opportunity to succeed during the interview process and we will work with candidates requiring accommodations. If you require an accommodation, please reach out to our HR team directly ([email protected]).

We welcome and encourage applications from individuals of all backgrounds and abilities, including those who are underrepresented in the financial services industry. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.