Senior Parking Manager

DescriptionThe Assistant Manager ensures the safe and efficient parking operations, while delivering a service that exceeds our customer/client's expectations. The Assistant Manager is responsible for assisting the Operations Manager in all aspects of operating the parking facility including staff management, revenue control, safety, and client relations.
Key Responsibilities

• Assist in the supervision of location staff including delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards
• Provide support to Operations Manager regarding hiring, onboarding, scheduling, and training new employees
• Act as a point of contact to client tor Property Manager, attend location meetings as appropriate, and respond to client requests in order to maintain a good working relationship
• Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion
• Assist in the supervision of ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness
• Assist Operations Manager in preparing daily, weekly, and monthly operating reports as required
• Fill in to provide coverage for front line positions, as needed
• Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests
• Immediately respond to reports of accidents, incidents, or safety concerns
• Communicate professionally at all times with guests, client, and teammates

Skills, Knowledge and Expertise

• At least 18 years of age
• Excellent written and oral communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Benefits

• Medical/Vision
• Dental
• Life Insurance
• AD&D
• STD
• LTD - offered based on employee group
• RRSP - offered based on employee group
• EAP - offered based on employee group
• Vacation