Director, Personal Lines Client Care

Director, Personal Lines Client Care
We know insurance can be complicated,thatswhy at Mitchwereon a missionto change the way people feel about insurance, by making it lovable.
Thisisntjust a tagline or marketing campaign itsat the heart of everything we do. We start from within, through a culture of kindness,positivityand inclusivity. We collaborate,innovateand inspire each other to solve challenges and create new opportunities. We believe in always doing the right thing for our clients and communities and know that witha great team, everything is possible.
Are you a strategic, people-focused leaderwhospassionate about creating exceptional client experiences and inspiring teams to do their best work? Join us!
Whatyoulldo
AsourDirector, Personal Lines Client Care,youllshape the future of how we serve clients by designing and implementing a modern, efficient, and scalable service model.Youlltake full ownership of operations, using data, analytics, and technology to drive improvements and deliverconsistent,high-quality client experiences.
Howyoullmake an impact

• Identifyoperational inefficiencies and implement solutions that improve service quality and client satisfaction

• Monitor and analyze service performance metrics and use insights tooptimizeprocesses and drive results

• Champion client retention by turning data into actionable strategies that enhance the customer experience

• Ensure compliance whilemaintainingoperational rigor and accountability

• Collaborate with leadership to align service initiatives with business strategy
  

Your qualifications

• At least 10 years of leadership experience in insurance service operations, ideally in personal lines

• Deep understanding of P&C insurance markets, carrier relationships, and compliance standards

• Demonstrated ability to independently analyze complex challenges and implement scalable solutions

• Strong analytical and logical problem-solving skills, with experience using data and technology tooptimizeoperations

• Track recordof driving operational excellence and measurable business outcomes

• Exceptional people leadership skills with a talent for buildinghigh-performing, engaged teams

• A bachelors degree additionalinsurance education is a definite asset
  

Whereyoullwork is up to you
We believe in offering a flexible work environment that allows you to decide where you work best. Whether you prefer to be in our Durham Region office or work remotely from anywhere in Canada, the choice is entirely yours.
Come join us
We have somevery bigplans and are on an exciting path to the future. If you want tohelpbring game-changing ideas to life and make a difference, then join us on our mission to make insurance lovable.
Mitch is an equal opportunity employer, andwerecommitted to building an inclusive,diverseand inspiring environment for all employees. If yourequireany specific accommodations during the recruitment process, please let us know andwellbe happy to work with you to meet your needs.