SINOBOOM NORTH AMERICA LLC
Durham, ON
Posted 5 days ago
Job Details:
Full-time
Experienced
Benefits:
Health Insurance
Dental Insurance
Paid Time Off
Benefits:
Position Summary:
The Inside Sales Representative provides administrative and customer support for the Canada region, with a focus on managing warranty claims, coordinating expense submissions, and maintaining organized warranty and service documentation. This role ensures timely communication with customers and internal teams to support smooth aftersales operations and overall customer satisfaction.
Key Responsibilities:
Oversee and manage all warranty claims for the Canada region, ensuring accurate documentation and timely processing.
Provide customer support for warranty-related inquiries, ensuring prompt and professional resolution.
Maintain and update the warranty dashboard and related records in the shared folder for tracking and reporting purposes.
Support SMSM warranty activities, ensuring alignment with internal standards and reporting requirements.
Assist with expense claim submissions through the Maycur system, ensuring compliance with company policies.
Provide general administrative support to the Canada regional team, including coordination of documents, reports, and communications.
Collaborate with sales, aftersales, and functional teams to ensure a seamless flow of information and support customer needs.
Assist in the sales order process by collaborating with the outside sales team to input data into Salesforce.
Qualifications:
Previous experience in inside sales, customer service, or administrative support roles (experience with warranty processes preferred).
Strong organizational skills and attention to detail.
Excellent communication and problem-solving abilities.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with data tracking tools.
Ability to manage multiple priorities in a fast-paced environment.
Experience with Maycur or similar expense systems is an asset.
Prior Salesforce experience is an asset.
Reports to: Country Director
Direct Reports: 0
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Position Summary:
The Inside Sales Representative provides administrative and customer support for the Canada region, with a focus on managing warranty claims, coordinating expense submissions, and maintaining organized warranty and service documentation. This role ensures timely communication with customers and internal teams to support smooth aftersales operations and overall customer satisfaction.
Key Responsibilities:
Oversee and manage all warranty claims for the Canada region, ensuring accurate documentation and timely processing.
Provide customer support for warranty-related inquiries, ensuring prompt and professional resolution.
Maintain and update the warranty dashboard and related records in the shared folder for tracking and reporting purposes.
Support SMSM warranty activities, ensuring alignment with internal standards and reporting requirements.
Assist with expense claim submissions through the Maycur system, ensuring compliance with company policies.
Provide general administrative support to the Canada regional team, including coordination of documents, reports, and communications.
Collaborate with sales, aftersales, and functional teams to ensure a seamless flow of information and support customer needs.
Assist in the sales order process by collaborating with the outside sales team to input data into Salesforce.
Qualifications:
Previous experience in inside sales, customer service, or administrative support roles (experience with warranty processes preferred).
Strong organizational skills and attention to detail.
Excellent communication and problem-solving abilities.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with data tracking tools.
Ability to manage multiple priorities in a fast-paced environment.
Experience with Maycur or similar expense systems is an asset.
Prior Salesforce experience is an asset.
Reports to: Country Director
Direct Reports: 0
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