Bilingual Receptionist / Administrative Assistant - Insurance

Job Posting: BILINGUAL (FRENCH/ENGLISH) Receptionist / Office Administrator at Desjardins Insurance

Location: Dieppe, NB

Full-Time

Join Desjardins Insurance – Where Service Meets Excellence

Desjardins Insurance is a recognized leader in the Canadian insurance industry, known for our commitment to exceptional client service and community-focused values. We're currently seeking a Bilingual Receptionist / Office Administrator to join our dynamic team. If you're highly organized, detail-oriented, and thrive in a fast-paced environment, this is your opportunity to make a meaningful impact.

As the Receptionist / Office Administrator, you'll be the first point of contact for clients and play a vital role in ensuring smooth day-to-day operations. This role is ideal for a proactive multitasker who enjoys supporting both clients and internal teams with professionalism and care.

Client Service & Communication

• Greet and assist clients with inquiries related to policies, coverage, and claims.
• Provide clear guidance on insurance products and policy changes.
• Build strong, respectful relationships with clients by understanding their unique needs.
• Resolve service issues efficiently, aiming for first-contact resolution.
• Maintain accurate and confidential records of client interactions.
• Stay up-to-date on industry trends, product updates, and regulatory changes.

Reception & Communication Management

• Answer and manage incoming calls: screen, redirect, and take messages.
• Ensure timely and accurate message distribution to relevant team members.

Operational & Administrative Support

• Manage daily operational tasks, including non-payment follow-ups and message tracking.
• Handle bank deposits and payments with precision.
• Process incoming and outgoing mail, packages, and deliveries.
• Support sales and service teams in achieving client service and sales goals.

Office & Resource Management

• Monitor and order office supplies to maintain inventory levels.
• Assist with document preparation, scheduling, and project coordination.

• Associate's degree or higher in office/business administration (preferred).
• Minimum 2 years of experience in a receptionist or administrative role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and office management systems.
• Commitment to delivering outstanding customer service.
• General Insurance License (Level 1 or 2) is an asset, but not required at the time of interview.
• Fully bilingual in English and French, with strong verbal and written skills.

• Competitive Salary: $47,500–$50,000 annually, plus commission opportunities.
• Comprehensive Benefits: Health coverage begins after a 3-month probation period.
• Career Development: Access to professional growth and advancement programs.
• Supportive Environment: Be part of a team that values collaboration and excellence.

Interested candidates are invited to apply online.

We thank all applicants for their interest. Only those selected for an interview will be contacted.