Dispatcher

Dispatcher - Part-Time

Cold Lake Bus Lines is currently seeking a part-time Dispatcher to join our team in Cold Lake. Responsible for scheduling / coordinating our team of school bus drivers, this position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction. This is a part-time position; the shift is Monday through Friday from 2:00 pm - 6:00 pm.

Qualifications

• Previous experience in an administrative or customer service role
• Experience in the school bus industry an asset
• Good knowledge of Cold Lake, Bonnyville and surrounding area
• Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
• Ability to handle stressful situations in a composed manner
• Customer service focus
• Expertise in organizational planning and problem solving
• Computer proficiency in Microsoft Word, Excel and Outlook

Principal Duties and Responsibilities

• Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver's Handbook and Policy and Procedures manual
• Delegate appropriate responsibilities
• Ensure school routes are covered in an efficient and fair manner
• Assist in answering public and driver inquiries and finding solutions to concerns
• Ensure all required paperwork/requests is completed in an accurate and timely manner
• Cover routes as required
• General office duties as required