Service Supervisor

A market leader in the construction services industry is looking for a Service Supervisor in the GTA. The role is a hands-on leader who thrives on problem solving and producing consistent and reliable equipment to help our customers get the job done right. With safety at the forefront, you will oversee service and repairs for heavy, light, and aerial equipment and help guide our mechanics to stay productive and manage priorities.

Responsibilities:

• In conjunction with Branch/Hub leadership, maintain high standards in the area of Health & Safety while contributing to the ongoing cultural development of the company's programs in keeping with our values.
• Mentor and train technicians/mechanics under your leadership.
• Spend approximately 50% of the day completing more in-depth repairs or assisting technicians to increase shop output.
• Triage incoming/returned equipment and delegate work based on technicians' skill sets.
• Conduct regular quality audits to maintain and improve standards.
• Report on Productivity and Quality metrics with a focus on continuous improvement.
• Ensure parts and ancillary supplies are ordered and received on a timely basis to reduce equipment cycle time.
• Organize all in shop annual and 10-year structural inspections on all aerial and material handling equipment.
• Follow up with outsource vendors on machine repair status.
• Work with the Order Fulfillment Group (OFG) and Prodesk to maximize order fulfilment through timely communication.
• Inspect shop equipment and sign off on shop inspection books.
• Leverage service and repair software technologies to ensure accuracy of information and transparency.
• Assist with timely staging and return of equipment.

Requirements:

• Post-Secondary education is preferred or equivalent work experience.
• Minimum 3 years working in a Heavy/Light or Aerial Equipment shop.
• 421A certification is an asset.
• Minimum 5 years of mechanical/technical experience.
• Minimum of 2 years of leadership experience.
• G Class Driver's License with clean abstract.
• Must possess excellent verbal and written communication skills.
• Experience with Microsoft Office (Outlook, Word, Excel) and Axiom or similar system.

About Us:

JP Recruitment specialize in mid to senior level careers in the engineering & manufacturing industry across Canada. For a listing of more roles, visit www.jprecruitment.ca/careers #servicejobs #careers #torontojobs #421A #jpr