Director of Field Operations

Benefits:

• Dental insurance
• Health insurance
• Profit sharing

Location: Cloverdale, BC
Compensation: $75,000 salary + up to $25,000 performance-based bonus
About Us
Complete Landscape is a growing landscape maintenance company committed to delivering high-quality service and building a team culture where people want to stay and grow. We pride ourselves on consistent service, strong customer relationships, and creating a workplace that values accountability, leadership, and long-term success.
The Role
We are seeking a Director of Field Operations to oversee quality across all jobs and to ensure staff are engaged, supported, and retained. This is a field-focused leadership position that requires direct involvement with foremen and crews. Success in this role will be measured by two outcomes:

• Contract Retention maintaining and improving job quality so clients renew year after year.
  
• Employee Retention building a positive culture that keeps staff motivated and committed.
  

Landscape experience is not required. The ideal candidate will be open to hands-on learning through one month of shoulder-to-shoulder training in the field.
Key Responsibilities

• Conduct weekly meetings with foremen; coach on leadership, quality, and efficiency.
  
• Ensure site surveys, monthly reports, and customer communications are completed on schedule.
  
• Work closely with foremen to maintain standards and resolve issues before they escalate.
  
• Partner with the Director of Operations on scheduling, hiring, and contract renewals while focusing primarily on field execution.
  
• Enforce safety, proper tool care, and accountability on all sites.
  
• Oversee resolution of first-level customer complaints with photo proof and timely follow-up.
  

Qualifications

• Landscape experience not required must be willing to learn through hands-on field training.
  
• Strong leadership, accountability, and people management skills.
  
• Proven ability to coach, motivate, and retain staff.
  
• High standards for quality, safety, and customer service.