Customer Service Representative (Front Desk Support)

About Us
Applied Biological Materials Inc. (abm) is a Vancouver-based biotech company that develops and markets research reagents to the life science community and biotech industry. As we continue to grow our business locally and globally, we are seeking a professional, energetic Customer Service Representative who is genuinely excited to help customers by managing communications and order processing, while also supporting front desk operations at our headquarters. This is an opportunity to work in an experienced and collaborative team

Role Overview
This role is an excellent opportunity for an early to mid-level professional to gain valuable experience in the fast-growing biotech industry. The majority of this role involves customer communication and order processing ensuring that quotes, orders, payments, and shipments are handled smoothly and professionally. The position also includes light front desk responsibilities to help maintain a polished and welcoming front-office presence.

Key Responsibilities

• Communicate professionally with customers via phone and email regarding quotes, orders, payments, and shipments
• Process customer orders end-to-end in a timely and accurate manner: confirm details, enter into system, coordinate with logistics, and ensure delivery
• Track and follow up on production timelines, shipping statuses, and outstanding payments
• Collaborate with internal teams (production, logistics, finance) to resolve order or shipment issues
• Maintain accurate customer records and contribute ideas to improve service quality and efficiency
• Support front desk operations as needed: greet visitors, answer calls, and handle mail and deliveries

Qualifications

• Bachelors degree in Business, Communications, or a related field preferred (open to recent graduates with strong customer service or order processing experience)
• Previous experience in customer service retail, hospitality, or other client-facing roles is an asset full training will be provided.
• Outstanding command of spoken and written English with clear, confident, and professional communication skills
• Professional appearance and demeanor with a pleasant, approachable personality
• High competency and efficiency, with outstanding time management and multitasking skills
• Strong organizational skills, attention to detail, and accuracy in order processing
• Positive attitude, proactive mindset, and eagerness to learn and grow
  

What We Offer

• Hands-on training and mentorship to build practical customer service and operations skills
• Opportunities for career growth within a stable and fast-growing biotech company
• A supportive, collaborative team environment
• Exposure to both customer-facing and administrative functions

Additional Details

• This is an onsite position at our Richmond, BC headquarters
• Candidate must be able to work onsite from the start date (no relocation allowance provided)