Coffee Shop Manager

About Us
Ruth & Naomis Mission has been serving the Chilliwack community for over 20 years. From distributing sandwiches to people experiencing homelessness to operating multiple shelters and recovery programs, we provide support to hundreds of people every day. We are a Christian faith-based organization committed to seeing lives transformed by the love of God.

Our newest venture, Ruths Coffee, is a social enterprise coffee shop that provides high-quality coffee while creating meaningful employment and training opportunities for program participants.

The Role
We are seeking a Coffee Shop Manager to oversee the launch and day-to-day operations of Ruths Coffee, located within a local church. This role combines operational leadership with social impact. You will ensure excellent customer service, product quality, and financial sustainability while mentoring participants in work placements and helping them develop job skills for future employment.

Key Responsibilities

• Lead daily coffee shop operations: staffing, scheduling, ordering, inventory, and POS systems.
• Ensure compliance with health, safety, and food service regulations.
• Hire, train, and supervise staff, including program participants.
• Mentor and coach participants, aligning placements with personal development goals.
• Maintain strong collaboration with Program Managers and the Employment Program Coordinator.
• Develop menu offerings and support marketing and community engagement initiatives.
• Promote a welcoming, inclusive, and professional environment that reflects our mission.

Key Performance Indicators

• Successful coffee shop launch within budget and timeline.
• Achievement of sales, staffing, and inventory targets.
• Positive customer feedback and repeat business.
• Effective onboarding, training, and mentorship of program participants.
• Strong collaboration with program staff to achieve employment program goals.

Qualifications

• Minimum 2 years of management experience in a caf, restaurant, or retail food service.
• Experience in social services or employment support is an asset.
• Strong staff supervision, training, and mentorship skills.
• Knowledge of inventory management and financial tracking.
• Excellent customer service and interpersonal skills.
• FoodSafe Level 1 required (Level 2 an asset).
• Alignment with our faith-based mission, including a personal relationship with Jesus Christ and willingness to uphold our Statement of Faith.

Compensation & Benefits

• Salary: $52,000$58,000 (dependent on experience)
• RRSP matching after successful probation
• Employer-paid extended health coverage after successful probation
• Opportunities for education and training

Team & Culture

• Full-time role based in our Yarrow Coffee Shop with some time spent in office at our Princess Ave location
• Hours may vary week to week to support both coffee shop operations and program participants
• Collaborates closely with participants in our Employment Program

Our Core Values

• Grace: We believe in second chances
• Hope: We never give up
• People: We see value in everyone
• Partnership: We walk together
• Curiosity: We are eager to learn
• Trust: We do what we say we will

How to Apply
If you are passionate about coffee, community, and creating opportunities for people, wed love to hear from you. Apply Today!