Operations Manager

Branch Operations Manager Victoria, BC
Ferguson Moving & Storage

Full-Time | Permanent | Exempt

Are you a hands-on leader who thrives on building strong teams, solving problems, and getting involved in the community? Do you enjoy a fast-paced environment where every day brings something new? If so, Ferguson Moving & Storage wants you to lead our Victoria branch as Branch Operations Manager.

About Us

For over 100 years, Ferguson Moving & Storage has helped families and businesses move with confidence. Known for The Ferguson Way, we deliver premium, concierge-level service in every move. Our people and our reputation set us apart and were looking for a motivated leader to drive operations and grow our presence in Victoria.

The Role

As Branch Operations Manager, youll be the backbone of branch leadership hiring, training, and mentoring crews, supporting sales, overseeing daily operations, and ensuring every move reflects Fergusons high standards. Youll also champion community-focused marketing efforts, creating visibility, building partnerships, and being the face of Ferguson in Victoria.

This is a hands-on role,whether coaching crews, riding along on jobs, or engaging with the community, youll be in the thick of it.

Key Responsibilities

Sales & Marketing Support

• Attend on-site appointments with HQ Sales
• Capture job details (photos, measurements, notes) for accurate pricing
• Represent Ferguson professionally with customers

Grassroots Marketing

• Execute local brand-building campaigns: signage, box blitzes, truck visibility, door hangers, realtor engagement, and community events

Hiring & Training

• Lead recruitment and onboarding for movers, drivers, and packers
• Run structured and refresher training sessions to maintain Ferguson standards

Operations & Reporting

• Oversee branch operations and dispatch
• Submit operational reports: job costing, KPIs, crew hours, and claims
• Ensure compliance with safety regulations and company policies

Leadership

• Mentor the Operations Team Lead and coach crews
• Act as the escalation point for complex customer issues or claims

Customer Experience

• Champion The Ferguson Way by ensuring every move is professional, caring, and stress-free

What Were Looking For

• Enthusiastic, initiative-driven leader with excellent people skills
• At least 2 years of operations, logistics, or field service experience (moving industry experience is a strong asset)
• Strong organizational skills and ability to manage multiple priorities
• Comfortable balancing office work, field leadership, and community-facing marketing
• Proactive problem solver who thrives in a hands-on, fast-paced environment

Compensation & Perks

• Base Salary: $60,000 $65,000 per year
• Bonus Opportunities: Opportunities to earn additional compensation based on individual and branch performance
• Health Spending Account
• Career growth opportunities as Ferguson Moving expands nationally

Why Join Ferguson?

• Be part of a 100+ year brand built on trust, care, and excellence
• Lead a motivated team and directly impact branch success
• Play a dual role: operations leader + community brand builder
• Work with a leadership team that values initiative, collaboration, and innovation

Apply Now

Ready to lead operations, inspire teams, and be the face of Ferguson in Victoria? Send your resume and a short note explaining why youd be a great fit!