Site Description: One Queen Street East is a 503,000-square-foot landmark property that blends Toronto's architectural history with modern office excellence. Designed to meet the needs of today's leading businesses, One Queen offers modern amenities, premium office space, and a prime location at Yonge and Queen.

Position: Security Guard
Site: Toronto, ON
Status: Full-Time
Hours: Continental Nights(2000-0800 hrs.)

Job Description:
Working on assigned shifts, you will provide proactive and reactive security patrols and response to incidents. You will be required to write reports and investigate routine incidents, as well as respond to emergencies in a quick and efficient manner. In this role, it is essential that you are physically fit and able to stand and walk for long periods of time.

Duties & Responsibilities:

• Providing exceptional service to enhance the customer experience
• Ensuring compliance with the standards, rules, and regulations at the Property
• Be proactive in helping everyone have an outstanding customer experience at the Property
• Perform highly visible patrols of assigned patrol areas/zones (by foot) and positively engage with tenants, guests, visitors, and employees on an ongoing basis
• Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property
• Control vehicle traffic on the Property
• Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending, and use of basic motor skills; and
• Regular keyboarding and record-keeping in written logs required
• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
• Able to use tact and diplomacy in dealings across a range of settings and situations
• Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
• Ability to maintain and enforce access control procedures
• Solid understanding of emergency and standard operating procedures
• Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act
• Assist with Fire & Life Safety inspections
• Maintain a detailed memo book and prepare incident reports on all matters dealt with using standard report-writing program
• Investigate incidents and occurrences
• Draft detailed incident and occurrence reports
• Maintain the peace, safety, and security of all patrons, clients on the property
• Monitor CCTV surveillance systems
• De-escalate emergency / crisis situations
• Assist emergency and law enforcement personnel
• Line management, customer service
• Assist with daily operations as needed/required or directed.
• Other duties as outlined by management

Requirements

• Ability to stand, walk, and patrol by foot for extended periods (8–12 hours)
• Demonstrated professionalism and integrity
• Minimum of 1 year prior security experience
• Strong verbal and written communication skills
• Strong command of English, both oral and written
• Ability to work in dynamic indoor and outdoor environments
• Ability to remain calm under pressure and make sound decisions under duress
• Comfortable working in busy, high-population areas
• High attention to detail and observational awareness
• Strong interpersonal skills and emotional intelligence
• Legally authorized to work in Canada

• Experience in physical security or mall security

Benefits

• Comprehensive Health Care and Dental coverage

• On-the-Job Training and ongoing certifications

• Growth Opportunities with Canada's largest independent security provider

Since 1976, Paladin Security has grown into Canada's most trusted independent security provider. Built on values of integrity, teamwork, and service excellence, Paladin offers top-tier protection services while investing in training and career development for its people.