Dental Customer Relations Coordinator Calgary, AB

Overview

We are seeking an experienced Dental Customer Relations Coordinator to lead day-to-day front office operations at a busy, community-focused practice in Calgary, Alberta. The ideal candidate brings strong leadership, deep knowledge of Canadian dental insurance and eClaims workflows, and a track record of delivering an exceptional patient experience.

Responsibilities

• Lead front office operations: phones, scheduling, confirmations/recalls, reception, check-in/out, treatment plan presentation, financial arrangements
• Oversee billing/collections: insurance verification, eClaims (CDAnet/eClaims portals), reconciliations, AR reporting, follow-ups
• Maintain efficient patient flow and high service standards; resolve concerns promptly
• Hire, train, schedule, and coach 23 front office team members; conduct performance check-ins
• Produce weekly/monthly KPIs (production, collections, AR, case acceptance, hygiene reactivation)
• Optimize workflows in Eaglesoft, Dentrix, ClearDent, Tracker, or similar; ensure data accuracy
• Support compliance with infection-control protocols and applicable privacy legislation
• Partner with clinical leadership to execute practice goals; assist chairside only as needed to support flow

Qualifications

• 3+ years of dental office leadership (lead admin, office manager, or equivalent) in Canada
• Strong knowledge of Canadian dental insurance, eClaims/CDAnet, predeterminations, and AR best practices
• Proficiency in major dental PMS platforms and insurer portals
• Proven team leadership, coaching, and communication skills; calm, solutions-oriented mindset
• Patient-centric, culturally sensitive, and comfortable in a high-volume environment
• Asset: familiarity with provincial fee guides and federal/provincial programs (e.g., CDCP)

Schedule

• Full-time, on-site. Typical weekday hours; occasional evenings/weekends based on patient demand

Compensation & Benefits

• ~$30/hour CAD, negotiable for the right experience/skill mix
• Benefits package to be discussed during interviews (health/dental, vacation, statutory holidays, RRSP/TFSA options may apply)