POSITION TITLE:Resource Center Advisor/Facilitator

PROGRAM:WorkBC

REPORTS TO:Site Manager

Location:Squamish|Whistler

Status:Full Time (37.5 hours per week)

Wage Rage:$25-$27/hr

Reporting to the Program Manager, this role encompasses Resource Centre Administration/Facilitation and Case Management as needed. This role is responsible for supporting the job search activities of clients who utilize the Resource Centre as well as facilitating workshops on a range of topics related to employment readiness, as they move through services.

The Resource Centre Administrator supports client activities in the Resource Centre by providing clients with guidance in using computers and internet for employment specific research, resume writing and applications. This role entails performing frontline employment services to job seekers and assisting with administration for team members and general service operations. You will welcome new and existing clients into the resource room as well as managing client records and caseload reports. You will assist with purchasing supplies, drafting, printing and posting updates/notifications as well as maintaining resource room presentation.

RESPONSIBILTIES:

• Provide general front desk and client support
• Assist clients in the use of computers and photocopying/printing and accessing employment information
• Register clients into the Ministry database and assess eligibility for services
• Book Client appointments with staff for ongoing service needs, quickly and efficiently.
• Assist clients to access and use online government databases related to their employment situation
• Provide one to one support while client(s) are in the resource room, assisting with resume writing, employability readiness skills, including directing client to the appropriate material related to services they may require
• Maintain a current job board for clients; order and maintain current resource materials to assist clients with job search and identifying community supports they can access
• Engage with and oversee client job-search specific computer use in the resource room
• Provide administrative assistance to other staff members and maintain office safety and upkeep
• Works collaboratively with Job Developer to ensure Employment verification can be obtained for all clients and that employers recruitment needs can be met.
• Work collaboratively with WorkBC sites and colleagues to ensure Client engagement is optimal
• Facilitate one to one and group workshops on a variety of topics related to employment readiness.
• Assist with some Case Management support and file administration and case notes
• Other tasks identified by the Program Manager.

PERSONAL CHARACTERISTICS

• Patient, kind and compassionate in working with a wide range of general and marginalized clients.
• Collaborative, engaging and motivated in working with clients to enhance labour market attachment.
• Committed to providing quality service and meeting or exceeding program deliverables.
• Proven ability to change and be flexible by adjusting to changes in service delivery models, the labour market or participant trends
• Displays a reflective, learning and problem-solving approach to work
• Ability to multitask, prioritize, and remain calm under pressure.

SPECIFIC SKILLS

• Team based, with strong communication skills, and the ability to work independently
• Strong client service skills; able to establish and maintain collaborative and productive working relationships with clients and team members, using a strength-based approach
• Ability to communicate effectively, both verbally and in writing.
• Ability to provide and develop resume writing skills and labour market research skills
• Exceptional administrative skills including typing 60 wpm, organizational skills, developing systems and processes, data management and reporting, scheduling and overall service coordination
• Physically able to lift small packages and storage tubs, on occasion as needed

MINIMUM EXPERIENCE AND QUALIFICATIONS

• Post-secondary degree, certificate or diploma; or equivalent combination of education, training, employment and career counselling, and/or vocational counselling certifications.
• Certified Career Development Practitioner (CCDP) designation preferred and an asset.
• Minimum of 2 years of experience in providing customer service and resolving problems both in-person and in a virtual service delivery environment.
• Demonstrated experience working in a diverse and inclusive work environment, with individuals with complex barriers and a broad range of cultural backgrounds.
• Non-Violent Crisis Intervention (NVCI) training or other customer service/conflict mediation training.
• Excellent interpersonal and coaching skills.

ADDITIONAL REQUIREMENTS IN FACILITATING & CASE MANAGEMENT WITH CLIENTS

• Excellent knowledge of general employment counselling principles, adult learning principles, job search strategies, and labour market information.
• Dynamic interpersonal skills and a desire to assist others in finding the help they need.
• Proficiency in the use of Microsoft Office applications, data base systems and web browsing.
• Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search
• Shares employment and training program(s) to prospective clients and employers and develops related promotional materials.
• Provide support, direction, and regular contact to clients utilizing the Resource Centre.
• Ensure clients utilizing the Resource Centre have access to current and updated job search resources and job leads. Support and follow-up clients in their self-marketing job search.
• Facilitates learning and provides coaching to enable the development of skills necessary for increased employability and/or personal independence.
• Provides input and make recommendations to management on progress of clients through services.
• Completes and maintains related records and documentation such as student evaluations, attendance records, schedules, waitlists, and job placement results. Perform other related duties as assigned.

We thank all those who are interested however, only those selected for interview will be contacted.