Want to be a part of a company that's making a difference?

We're a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

???? Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

???? Innovation: Trusted by over 11,000 customers, you'll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

???? Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.

We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.

Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.

Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!

About the Role

We are looking for an experienced trainer to join our team in a fast-moving SaaS business. You will be a part of our dynamic Customer Success team that includes Professional Services, Customer Services, Product Specialists, and Account Management. You will be working closely with our brilliant Implementation Consultants, and Project Managers to support successful EHS system implementations across a number of products.

Key Responsibilities:

• Training national and international Customers to use the EcoOnline best practice EHS solution and the other products we offer.

• Assessing individual/group training needs

• Planning, designing, maintaining, and delivering interactive and engaging training sessions.

• Creation of learning materials to supplement training sessions.

• Provide collaborative guidance and expertise during customer training sessions.

• Establish strong customer relationships at pace.

• Strong verbal, written, and visual communication skills.

• Excellent collaboration skills within an agile environment

• Evaluating and implementing customer feedback to promote continuous improvement.

• Managing and maintaining suite of virtual training videos

• Keeping up to date with product development

• Collaborating with the product team to evaluate fresh features, guaranteeing that training sessions and educational resources are provided in advance.

• Work with the support team to pinpoint additional training requirements or enhance product development.

What we're looking for:

• 3+ years Trainer/Teacher/Facilitator/Customer facing.

• Experience of delivering training online and in-person

• Online facilitation qualification (e.g., COLF) preferred.

• Training qualification (e.g., TAP) preferred.

• Knowledge and experience of recording tools such as Camtasia preferred.

• Knowledge and experience of Vimeo or similar platforms preferred.

• Impressive ability to manage stakeholders and sustaining key client relationships.

• A proactive approach and the ability to take initiative, make decisions and deliver results.

• A flexible communicator, facilitator, influencer and problem solver

• Ability to multi-task and prioritise time effectively.

• Able to work calmly in a pressured environment.

• Ability to work well in a team as well as on your own.

• Preferably degree educated.

• Strong desire to empower and motivate people of different ability levels and backgrounds to learn.

Our Benefits:

We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.

• ???? Generous Paid Time Off

• ???? Extended Parental Leave

• ❤️️???? Robust Health Coverage

• ???? Accelerated Learning Paths

• ????️♂️Team Wellness Initiatives

• ???? Company-wide Events

• ???? Employee Resource Groups

• ⭐️ Recognition awards

EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.

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