After-Sales Service Agent

Mobilia is currently looking for creative, driven, and solution-oriented candidates to fill an After-Sales Service Agent position.

Reporting to the Supervisor Customer Experience, the Customer Service Agent will be a customer advocate, representing Mobilias values and practices while ensuring an exceptional service and prompt, mutually advantageous resolutions to customer issues.

Responsibilities

• Ensure an effective quality control management
• Efficient management of customer files, while maintaining Mobilias core values and keeping customer satisfaction as priority
• Make claims from suppliers
• Suggest effective and timely solutions to customers
• Be the customer ambassador internally, coordinating communication and resolution with different departments (Sales, Warehouse, Shipping, Finance, Payables)
• Maintain a high level of product knowledge
• Data entry
• Updating and following up on customer files
• Perform other related duties

Skills required

• Strong ability to listen and communicate
• Have good interpersonal skills
• Ability to demonstrate flexibility and adaptability
• Ability to demonstrate versatility
• Strong ability to manage stress and emotions
• Well organized and priority management skills

Requirements

• A minimum of 2 to 5 years of experience in customer service or retail
• Fluent in English and French (oral and written)
• Excellent knowledge of Microsoft Office suite
• Problem-solving and solution oriented skills
• Able to adapt in a changing work environment
• Aptitude for team work
• Ability to collect detailed information

Come join an innovative company that has been in business for over 60 years and enjoy a rewarding work environment in the interior design industry!