JOB TITLE:
Intake Coordinator (Information Management)

PROGRAM AREA:
Integrated Programs (HART Hub)

BRIEF DESCRIPTION

Responsible for supporting the coordination and implementation of the Homelessness and Addiction Recovery Treatment Hub (HART Hub), a wrap-around care model that provides support to people who are presenting with co-occurring issues. The site provides clients who are experiencing homelessness or financial issues with support, resources and connections; and provides wrap-around clinical intervention that meets the client where they are at.

REPORT TO

Supervisor of Integrated Programs

WHAT WE LIVE BY

1. Guelph CHC is accessible and open to community members especially those from our priority groups.
2. Our clients are from diverse backgrounds.
3. Employees understand and are committed to the Mission, Vision and Values.
4. Employees are guided by the Service Delivery Philosophy in their work.
5. Employees work to meet our strategic aims

KNOWLEDGE, SKILLS & ABILITIES

• Registered Practical Nurse, member of the Ontario College of Nurses
• Experience supporting clients with high levels of complexity related to their physical health, mental health, substance use and access to basic needs
• Working knowledge of the Mental Health Act, Youth Criminal Justice Act, Landlord-Tenant Act, Ontario Works, PHIPA, Ontario Disability Support Plan
• Emergency First Aid (or equivalent) and CPR level C (Health Care Provider level, preferred)
• Strong ability to work with and build rapport with members of our priority populations
• Demonstrated ability to work well under pressure, independently with minimal direction, multi-task, problem solve, take initiative, and to meet the needs of the client.
• Understanding of Indigenous Cultural Safety principles and trauma-informed care.

WORKING ENVIRONMENT

1. Some evening or week-end work required
2. 80% of time is desk work, office environment, well-lit/ventilated, light lifting and stairs

PRINCIPAL JOB DUTIES

• Receive and review intake information
• Triaging client concerns and health care appointments
• Booking and managing spaces for care appointments
• Uploading and maintaining client records in platforms in accordance with The Personal Health Information Protection and Privacy Act
• Coordinating walk-in times for drop-in appointments
• Providing administrative support to health care providers
• Perform phlebotomy and collection of other specimens for testing

We know that experience comes in many forms. If you have some of these qualities and are excited about this opportunity, then we want to hear from you. Please visit our website www.guelphchc.ca and apply using the online application tool. In your application, please include a resume and cover letter outlining how your skills, qualifications, and experience meet the position requirements.

Guelph Community Health Centre is committed to employment equity and encourages applications from all qualified candidates, including individuals from priority populations who may identify as 2SLGBTQIA+, persons with disabilities, Indigenous, First Nations, Inuit and Metis individuals, and members of Black and other racialized communities.

We thank, in advance, those who apply, but will contact only those who qualify for interviews.

If at any stage in the selection process you require accommodation, please let us know the nature of the required accommodation.
We require that all finalist applicants undergo a Criminal Record Check and Vulnerable Sector Screen through their local Police Services Branch prior to start date.