We are looking for a motivated and customer-focused Call Center Agent to join our team. The Call Center Agent will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing excellent service. The ideal candidate should have strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.

• Answer inbound calls and respond to customer inquiries promptly and professionally.

• Make outbound calls for follow-ups, surveys, or sales (depending on campaign).

• Provide accurate information about products, services, and company policies.

• Resolve customer complaints, troubleshoot basic issues, and escalate complex cases when necessary.

• Record customer interactions and update CRM systems with accurate details.

• Meet performance targets including call handling time, customer satisfaction, and quality scores.

• Maintain a high level of professionalism, empathy, and service quality on every call.

• Follow company guidelines, compliance standards, and data security policies.

• Previous experience as a Call Center Agent, Customer Service Representative, or similar role preferred.

• Excellent verbal and written communication skills.

• Strong listening and problem-solving abilities.

• Ability to multitask, prioritize, and manage time effectively.

• Basic computer literacy and experience with CRM or call center software.

• Patience, empathy, and a customer-first mindset.

• Ability to work flexible shifts, including evenings, weekends, or holidays if required.

• High school diploma or equivalent (Bachelors degree is a plus).

• Minimum 12 years of customer service or call center experience preferred.

• Competitive salary and performance-based incentives.

• Paid training and career growth opportunities.

• Health and wellness benefits (if applicable).

• A supportive and team-oriented work culture.