We are looking for a reliable and customer-oriented Call Center Operator to manage inbound and outbound calls for our organization. The Call Center Operator will serve as the first point of contact for customers, assisting with inquiries, providing information, and resolving issues in a professional and efficient manner. This role requires excellent communication skills, patience, and the ability to work in a fast-paced environment.

• Handle high volumes of inbound and outbound calls in a courteous and professional manner.

• Respond to customer inquiries regarding products, services, billing, or technical support.

• Record customer details, feedback, and interactions accurately in CRM systems.

• Escalate complex issues to supervisors or relevant departments when necessary.

• Ensure customer satisfaction by providing clear, accurate, and timely information.

• Meet performance goals related to call quality, handling time, and customer satisfaction.

• Follow company scripts, call center guidelines, and compliance policies.

• Maintain a positive and professional demeanor at all times.

• Previous experience as a Call Center Operator, Call Center Agent, or Customer Service Representative preferred.

• Strong verbal communication and active listening skills.

• Ability to remain calm and professional under pressure.

• Basic computer literacy and familiarity with call center software/CRM systems.

• Problem-solving mindset with strong attention to detail.

• Ability to multitask and manage time effectively.

• Flexibility to work in shifts, including evenings, weekends, or holidays if required.

• High school diploma or equivalent (Bachelors degree is an advantage).

• 12 years of customer service or call center experience preferred.

• Competitive salary with bonuses or incentives.

• Comprehensive training and career growth opportunities.

• Health, wellness, and employee benefits (if applicable).

• A dynamic and supportive team environment.