Title: Tech Club Volunteer
Department: Programming
Reports to: Program Manager
Classification: Volunteer
Hours per Week: 3 Hours
Duration: 6-Week Minimum Commitment
Posted: August 18, 2025
Closes: August 25, 2025 at 4 PM Eastern
About the Library
Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.
We bring our best selves to work, delight in helping others, and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.
Qualifications

• Comfort and confidence using and demonstrating basic technology applications and devices (i.e. - smartphones, tablets, laptops).
• Volunteers must be at least 14 years of age at the time of starting the volunteer placement.

Overall Purpose:
As a volunteer for the Tech Club program, reporting to the program manager and working under the direction of the Branch Librarian, this volunteer position models BPL's values in all interactions with customers while supporting their technology needs. The Tech Club program is facilitated by Programming staff, with volunteers assisting participants during both large and small group instructional sessions by supporting practice activities and enhancing the learning experience.
Key Accountabilities:

• Provide tech assistance and support to participants of the Tech Club program under the leadership of the Program Lead
• Assist customers with the use of a variety of devices, operating systems, and applications.
• Commit to consistent attendance at all program sessions to help ensure the program's effectiveness and continuity.
• Offer guidance in a way that builds confidence and fosters learning
• Maintain regular communication with the Program Lead to share feedback and ensure clarity on weekly objectives and tasks
• Deliver assistance in a patient, respectful, and inclusive manner to create a welcoming learning environment.

Key Business Relationships:
Internal: Staff at the library, branch Librarian, Programmers, Program Manager
External: Customers
Key Competencies: Knowledge, Skills, and Abilities
Behavioural:

• Model BPL's values during all interactions and communications
• Communicate in a professional and patient manner that is consistent and aligned with BPL's Voice and Values
• Collaborative approach to teamwork
• Understand and celebrate diversity and inclusion in BPL's programs and services

Leadership:

• Demonstrates good judgment, accuracy, and has attention to detail
• Understands accountability

Technical:

• Knowledge of the Tech Club Session Outlines
• Knowledge of various operating systems (i.e. - Android, iOS)
• Knowledge of various applications (i.e. - Google Workspace, Microsoft 365, WhatsApp)

Work Environment

• Volunteer hours will be completed in library spaces, while customers and library staff are present, with little exposure to noise, dirt, or external elements.
• Physical work such as moving, changing, and setting up for programs (i.e. - tables and chairs)
• There is communication via email

Working Hours

• One three-hour session weekly for a six-week period on Thursdays from October 2nd to November 6th

Physical

• Normal physical activity such as periodic standing, walking, sitting and the use of basic motor skills.

Mental Effort

• Maintain a positive, professional, and diplomatic demeanor at all times

Volunteering with us
Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful, inclusive, and diverse workplace where everyone feels valued and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs. Please contact Human Resources at [email protected].
If you have a disability that makes it difficult to apply using the online form, please call us at 905-639-3611 Ext. 1154.
We thank all applicants in advance and advise that we will contact only those selected for an interview.
Personal information on your résumé is collected under the authority of the Public Libraries Act, R.S.O. 1990 and will be used to determine eligibility for employment.

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