About the Role:
We are seeking a dedicated IT Support Specialist to provide technical support and ensure the smooth operation of our IT systems. The ideal candidate will have strong problem-solving skills, hands-on experience with hardware and software troubleshooting, and the ability to assist users effectively.

Key Responsibilities:

• Provide technical support to end-users via phone, email, or in-person for hardware, software, and network issues.

• Install, configure, and maintain computers, software applications, and peripheral devices.

• Troubleshoot and resolve IT-related issues promptly to minimize downtime.

• Monitor and maintain IT systems, servers, and networks to ensure optimal performance.

• Assist with user account management, permissions, and security protocols.

• Document support requests, solutions, and technical procedures for future reference.

• Collaborate with IT team members to implement upgrades, patches, and new technologies.

• Stay updated with emerging IT trends, tools, and best practices.

Required Qualifications:

• Bachelors degree in Information Technology, Computer Science, or a related field.

• Proven experience in IT support, helpdesk, or technical troubleshooting.

• Knowledge of operating systems (Windows, macOS, Linux) and office productivity software.

• Familiarity with network configurations, hardware components, and peripheral devices.

• Strong problem-solving, analytical, and communication skills.

• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

• Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).

• Experience with cloud platforms, virtualization, or cybersecurity practices.

• Familiarity with ticketing systems and remote support tools.

• Knowledge of scripting or automation for routine IT tasks.

Benefits:

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and skill development.

• Health insurance and other employee benefits.

• Flexible working hours and remote work options (if applicable).

• Supportive and collaborative work environment.