Description

We Play to Win! Big goals. Big achievements. Big impact. ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You'll be around other winners chasing big goals, guaranteed to bring out the best work of your career! What We Offer:

• Medical, Dental and Vision start the first day of the month following your date of hire.
• RSP
• 15 days vacation plus 5 days personal and 5 days emergency leave
• Career growth and advancement

Commercial Operations Manager:We are currently looking for a Commercial Operations Manager to play a critical role in overseeing and optimizing our commercial operations. Working with the SRM and Operations team, you'll collaborate with internal and external stakeholders, including our National Accounts team, franchisees, and commercial customers, to ensure seamless execution of commercial projects. What you will do:

• Partner with the SRM and Operations team to develop and achieve performance goals and long-term operational plans.
• Enhance productivity and efficiency through process optimization and cross-departmental collaboration.
• Lead strategic initiatives to standardize commercial operating procedures across Canada.
• Provide data-driven insights and recommendations to support operational improvement and decision-making.
• Act as the liaison between the Corporate SRM Team, Canadian Home Office, and the franchise network, ensuring effective communication and operational alignment.
• Implement and monitor day-to-day operational systems to track progress on key initiatives and performance metrics.
• Collaborate with department heads, external partners, and vendors to ensure smooth execution of commercial operations.
• Support the franchise network in delivering high-quality commercial projects aligned with standard operating procedures and customer SLAs.
• Drive key strategic initiatives to enhance operational processes and customer satisfaction.

What you will bring:

• Minimum five years of experience in commercial operations or project management, preferably in a related industry.
• Exceptional organizational, communication, and leadership skills.
• Comprehensive knowledge of operational principles across multiple functions, including finance, customer service, and production.
• Proven ability to manage complex projects and optimize processes for efficiency and productivity.
• Strong understanding of industry regulations and legal requirements.
• Experience with project budgeting, scheduling, and performance metrics.
• Bachelor's degree in Business Administration, Insurance, or a related field preferred
• Proficiency in business management tools preferred
• Superior negotiation and stakeholder management skills preferred.

About ServiceMaster BrandsServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, ServiceMaster BioClean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, and Indoor Science.While each brand maintains a distinct identity, we share a commitment to our vision to Become the most admired brand in each industry we serve. Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. We live by our purpose to Be there when you need us™. This extends to our team members, where we are dedicated to our team's growth, well-being, and success- every step of the way. ServiceMaster Brands is headquartered in Atlanta, Georgia.Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more. It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at [email protected] California Applicants:Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Privacy Policy: https://www.servicemaster.com/california-applicant-privacy-notice/ Gestionnaire des opérations commerciales – ServiceMaster Restore CanadaUn salaire de base concurrentiel, une prime annuelle, un REER de contrepartie et un programme d'avantages sociaux Vue d'ensemble : Rejoignez une équipe dynamique et hautement qualifiée en tant que directeur des opérations commerciales, où vous jouerez un rôle essentiel dans la supervision et l'optimisation de nos opérations commerciales. En collaboration avec l'équipe SRM et les opérations, vous collaborerez avec les parties prenantes internes et externes, y compris notre équipe des comptes nationaux, les franchisés et les clients commerciaux, pour assurer l'exécution sans faille des projets commerciaux. Objectifs clés :

• Collaborer avec l'équipe SRM et les opérations pour élaborer et atteindre les objectifs de performance et les plans opérationnels à long terme.
• Améliorez la productivité et l'efficacité grâce à l'optimisation des processus et à la collaboration entre les services.
• Diriger des initiatives stratégiques visant à normaliser les procédures d'exploitation commerciale à l'échelle du Canada.
• Fournir des informations et des recommandations basées sur des données pour soutenir l'amélioration opérationnelle et la prise de décision.

Responsabilités principales :

• Assurer la liaison entre l'équipe SRM de l'entreprise, le siège social canadien et le réseau de franchises, en assurant une communication efficace et un alignement opérationnel.
• Mettre en œuvre et surveiller les systèmes opérationnels quotidiens pour suivre les progrès des initiatives clés et les indicateurs de performance.
• Collaborer avec les chefs de département, les partenaires externes et les fournisseurs pour assurer le bon déroulement des opérations commerciales.
• Soutenir le réseau de franchises dans la réalisation de projets commerciaux de haute qualité alignés sur les procédures opérationnelles standard et les SLA des clients.
• Mener des initiatives stratégiques clés pour améliorer les processus opérationnels et la satisfaction des clients.

Compétences et qualifications requises :

• Minimum de cinq ans d'expérience en opérations commerciales ou en gestion de projet, de préférence dans une industrie connexe.
• Compétences exceptionnelles en matière d'organisation, de communication et de leadership.
• Connaissance approfondie des principes opérationnels de plusieurs fonctions, notamment les finances, le service à la clientèle et la production.
• Capacité avérée à gérer des projets complexes et à optimiser les processus pour plus d'efficacité et de productivité.
• Solide compréhension des réglementations et des exigences légales de l'industrie.
• Expérience de la budgétisation de projet, de l'échéancier et des mesures de performance.

Compétences et qualifications souhaitées :

• Baccalauréat en administration des affaires, en assurance ou dans un domaine connexe.
• Maîtrise des outils de gestion d'entreprise
• Compétences supérieures en négociation et en gestion des parties prenantes.