Member Programs & Database Assistant
Canadian Bar Association is the leading professional association for lawyers, judges and law students with 40,000 members nationally, including 8,000 here in BC. We are the essential ally and advocate of lawyers, providing professional development and valuable networking opportunities and serve our members and their interests in advocacy by promoting fair justice systems, facilitating effective law reform, promoting equality in the legal profession, and promoting a modernized self-governing profession. Learn more at cbabc.org.
Come join our team of passionate and energetic individuals who are committed to serving our members and supporting our volunteers. If you like a fast-paced environment and a variety of projects, this could be the place for you.
POSITION OVERVIEW
Reporting to the Associate Director, Member and Business Intelligence, this position is responsible for maintaining our member database and data reporting as well as supporting several member programs.
Principle responsibilities include updating and entering member records, running queries and data reports, providing customer service to members and non-members, responding to program participant requests, and fulfilling orders for various member initiatives.
This role requires a technically minded individual with exceptional attention to detail. A person who enjoys problem solving, is inquisitive and can manage multiple responsibilities would excel in this position. This blended role includes many activities that require interaction with the legal community, ideally suited for a person who delights in providing exceptional customer service.
Position is full-time during regular business hours with hybrid office/home work.
KEY RESPONSIBILITIES

• Update records in the member database and investigate source references that are incomplete
• Conduct quality checks and ensure consistency in data input across all sources
• Search and review external data sources for updated contact info as needed

• Adapt to different platforms to update, create and run data queries
• Generate and prepare data exports and reports
• Assist staff in using the various platforms and understanding report data

• Track postings for weekly newsletter inclusions, review postings and export reports.
• Provide customer service and troubleshooting to those utilizing the CBABC job board
• Monitor national CBA job board for BC postings to increase sales and awareness

• Provide support on a variety of member outreach and engagement programs, including responding to member enquiries, updating records and registrations and generating usage reports
• Coordinate the distribution of the monthly Membership Milestone pins as well as other materials related to Outreach, including articling student/new call initiatives such as PLTC and Call Ceremonies
• Monitor the Robe Bank program, Mentorship and Membership inboxes and coordinating and responding accordingly.
• Assist the Program Manager with mentorship matching

• Respond to requests for other BC member services, online communities and publications (eg. BCLMA Survey)

• Troubleshoot and resolve technical issues for members and staff, escalating where appropriate
• Install, setup and test office equipment
• Maintain web platforms for registration and invoicing for special events and products

EXPERIENCE AND QUALIFICATIONS

• Minimum of 2-3 years of experience working in a professional office
• Post-secondary education is an asset, preferably in the areas of administration, business, technology, or information systems
• Excellent attention to detail with demonstrated ability to identify errors and problem-solve
• Solid customer service background with ability to manage high volume of calls and emails
• Approachable team player who works well in a group as well as independently
• Adaptable to changing work environment and assigned tasks; ability to juggle multiple assignments and work with several supervisors
• Learns new systems and processes quickly
• Strong computer and alpha/numeric data entry skills
• Proficiency in Microsoft Office, especially creating templates and building reports in Excel
• Direct experience with a non-profit, membership-based organization would be a plus
• Experience with iMIS or Customer Relationship Management (CRM) systems is an asset
• Self-starter who can perform tasks with little supervision

SALARY RANGE
$50,000-$60,000
OUR COMMITMENT
CBABC is committed to supporting an inclusive work environment. We welcome applications from members identifying with any group including visible minorities, Indigenous Peoples, people living with a disability, people of diverse sexual orientation, gender identity or expression (2SLGBTQ+), and others. Qualified applicants from under-represented groups are encouraged to apply and to indicate in your cover letter if you belong to one of the designated groups.
We want to ensure the application process enables you to share your experience, skills and abilities. We expect the recruitment process will take place virtually. As such, you are invited to reach out to us, confidentially, if you face any barriers to participating in this application process. Contacting us will not impact the evaluation of your application.
Qualified applicants should submit their cover letter and resumé to [email protected]
We thank all applicants for their interest; however, only applicants selected for an interview will be contacted.

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