Client-serving programs at the Dragonfly Centre are facilitated by a multi-disciplinary team to provide prevention, assessment, referral, counselling, crisis support, and follow-up services to individuals and family members affected by sexual assault/abuse.

The Client Support & Crisis Practitioner works within this team supporting the daily operations of Client Service programs and responding to urgent client needs. This position is based out of the Bonnyville office.

PRIMARY RESPONSIBILITIES:

• Support the daily operation of Client Service programs
• Respond to client walk-ins and crisis calls at the Bonnyville Office
• Monitor and respond to requests on the crisis chat platform
• Ensure appropriate coverage for crisis response when required
• Provide individual support for clients including care-calls, pre-counselling stabilization, system navigation, transition planning, post-counselling maintenance and supportive counselling
• Primary and co-facilitation of waitlist groups, family/caregiver support workshops
• Support clients and families towards self-efficacy and personal wellness by providing information on the impact of trauma, affirming their resilience and promoting thoughtful informed decision-making
• Providing appropriate community resources, referral options, and soft transfers to other human service providers
• Maintain appropriate documentation and record keeping within Client Management System (CaseWorks)
• Assist with special projects and other duties as assigned by the supervisor

QUALIFICATIONS:

• Post-secondary degree in Human Services field required; equivalent combination of education and experience may be considered
• Previous counselling experience in sexual assault preferred
• Minimum 2-5 years experience in the field of counselling, mental health, or social services
• Demonstrate ability in written and oral communication
• Valid driver's license and reliable transportation
• Proficient in MS Office, (Outlook, Word, Excel) and case management database
• Detail-oriented and well organized
• An understanding of women's issues, social justice advocacy, diversity and anti-oppressive practice an asset

WHAT DCSC OFFERS:

• Competitive salary
• Full health benefits
• RRSP program
• Generous paid vacation time
• Strong focus on staff wellness and work-life balance
• Professional development opportunities