Job description

We are seeking a dynamic and articulate individual to join our fast-paced, growing affiliate division, providing exceptional customer service to our valuable clients. Our team is made up of fun and dedicated professionals, and we're looking for someone to help us continue delivering elite care.

As an Affiliate Program Assistant Manager, you will support the Business Development Manager. This position requires excellent communication skills, a positive and outgoing personality, and the ability to multitask using various software platforms. You'll communicate with clients through phone, email, and messenger platforms. You'll learn how to onboard and maintain affiliate accounts, then work independently with minimal oversight after completing the training.

We place a high value on customer satisfaction and patient experience. Constantly finding ways to improve work flow for the team and providing the best service to our partnerships.

Your Drive & Motivation

• You thrive in creating reports and presentations for multiple affiliate partners, overseeing the affiliate team and assisting the Business Development Manager when needed.

• You have a natural ability to problem-solve and offer solutions to client concerns.

Character & Abilities

• Provide prompt, professional, and courteous care to clients and patients.

• Excellent communicator, both verbally and in writing, with the ability to work autonomously and collaboratively.

• Motivated self-starter with an optimistic attitude.

• Ability to multitask, work under pressure, and maintain attention to detail.

• Punctual, reliable, and a quick learner.

• Strong team player.

Knowledge & Skills

• Above-average computer skills and the ability to multitask between different software applications.

• Excellent customer service and relationship-building abilities.

• Organizational skills and meticulous attention to detail, particularly when handling personal health information.

• Strong in Google Docs, Sheets and Slides.

Additional Bonus Experience

• Previous customer service or affiliate experience.

• Billing and/or accounts receivable experience.

• Familiarity with email software and Slack.

• Experience with CRM tools.

• Pharmacy knowledge, including the ability to read prescriptions.

• Any healthcare-related experience, especially in providing patient care.

Who We Are

We are a fast-growing e-commerce health and wellness company focused on providing affordable medications to our patients. Our mission is to make it easy for patients to get the care they need, and we invest in quality employees who share that goal.

To learn more about us, visit: canshipmeds.com

Hours

• 40 hours per week, Monday to Friday (8 am to 4 pm or 9 am to 5 pm).

Wages & Benefits

• Starting wage: $26/hour (40 hours/week). Dependent on work experience.

• Opportunity for salary increases after the probationary period based on performance and experience.

• Extended Benefits Program available after 90-day probationary period.

• Performance-based bonus opportunities.

PLEASE ENSURE YOUR RESUME IS SUBMITTED WITH THE APPLICATION.

Job Type: Full-time

Pay: From $26.00 per hour

Expected hours: 40 per week

Additional pay:

• Bonus pay

Benefits:

• Extended health care

Schedule:

• 8 hour shift

• Day shift

• Monday to Friday

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• If you are a potential candidate for the position, you will receive a phone call. Have you fully reviewed the job posting and prepared for any questions related to the position during this initial call?

Experience:

• Administrative: 1 year (required)

• Customer service: 1 year (required)

Language:

• English - Fluent (required)

Work Location: In person

Company DescriptionMarks Health and Wellness | CanShipMeds is a brick-and-mortar pharmacy inside a medical clinic, also serving the local community in Vancouver, British Columbia. CanShipMeds services primarily US citizens. Our mission is for all clients and patients to experience peace of mind knowing their medication ships directly from our fully regulated Canadian Pharmacy, dispensed by a licensed Canadian pharmacist.Company DescriptionMarks Health and Wellness | CanShipMeds is a brick-and-mortar pharmacy inside a medical clinic, also serving the local community in Vancouver, British Columbia. CanShipMeds services primarily US citizens. Our mission is for all clients and patients to experience peace of mind knowing their medication ships directly from our fully regulated Canadian Pharmacy, dispensed by a licensed Canadian pharmacist.