As a Business Analyst, you will play a pivotal role in translating business needs into actionable requirements that drive innovation, compliance, and customer trust. You will bridge strategy, technology, and regulatory requirements, ensuring every feature we deliver aligns with market demands, payment regulations, and our commitment to operational excellence.

Who We Are

Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.

As we expand our presence in the U.S. market, we're excited to bring our proven solutions and innovative approach to new industries, while continuing to operate under the KORT Payments banner alongside Merrco, Payfirma, and Barnet.

Location: Ottawa

What You Will Be Doing

As a Business Analyst, you will:

• Gather, document, and prioritize business requirements for payment flows, including account setup, remittance, and settlement processing.

• Map current and future state processes for payment rails, banking integrations, and fintech product features.

• Collaborate with product, engineering, and compliance teams to design solutions aligned with regulatory standards (PCI-DSS, SOC2, etc.).

• Translate business needs into functional and technical specifications, user stories, and acceptance criteria.

• Analyze data across APIs, backend systems, and reporting tools to identify trends, gaps, and optimization opportunities.

• Work closely with QA teams to define acceptance tests, validate system behavior, and ensure requirements coverage.

• Monitor KPIs and create dashboards to track product adoption, payment success rates, and operational performance.

• Facilitate workshops, requirement-gathering sessions, and stakeholder reviews to align priorities.

• Maintain traceability from requirements through development, testing, and deployment.

• Contribute to continuous improvement initiatives for product lifecycle management, governance, and business analysis tooling.
  

What We're Looking For

• 5+ years of business analysis experience in financial technology, ideally in payments or banking systems.

• Strong understanding of payment flows, banking integrations (ACH, RTP, wire), and emerging fintech products.

• Experience creating process maps, wireframes, and functional documentation for cross-functional teams.

• Proficiency with tools such as Jira, Confluence, Miro, Lucidchart, or similar for documentation and collaboration.

• Solid grasp of regulatory frameworks including PCI-DSS, SOC2, and relevant banking compliance requirements.

• Ability to analyze complex datasets with SQL, Excel, or BI tools (e.g., Tableau, Power BI).

• Excellent communication, facilitation, and stakeholder management skills.

• Detail-oriented with a knack for identifying risks, dependencies, and process inefficiencies.

• Experience working in Agile environments, collaborating in Scrum or Kanban teams.
  

Bonus Points For:

• Experience with API documentation and validation tools (Postman, Swagger) for requirement verification.

• Familiarity with remittance engines, transaction reconciliation, or virtual account management.

• Exposure to banking file formats (NACHA, ISO 20022, CSV) and secure file exchanges.

• Background in fintech startups or high-growth environments.

• Understanding of automation opportunities in payment operations and reconciliation.
  

Life at KORT Payments

We pride ourselves on cultivating an inspired culture characterized by customer-centricity, commitment, respect, and agility. Our high-growth environment promotes a supportive and collaborative atmosphere, fostering a growth mindset, intellectual curiosity, entrepreneurial spirit, and teamwork. Our leadership team is experienced and passionate about payments, taking pride in their achievements and the unique value they bring to the industry.

At KORT Payments, we believe work should be fulfilling and fun! Here's a peek into what life with us is like:

Culture

• Fearlessness: Encourage continuous learning, innovation, taking chances, and pushing boundaries.

• Accountability: Take ownership and be accountable to yourself, the company, partners, and clients.

• Collaboration: Leverage diverse perspectives and work as a team to get the job done.

• Transparency: Empower success through open communication, honesty, and inclusion.
  

Perks and Benefits

• Comprehensive benefits package including health, dental, and vision plans.

• Flexible and inclusive work environment with a focus on work-life balance.

• Fun events, from team-building activities to company-wide celebrations.

• Professional growth through ongoing learning opportunities and new challenges.

• A dynamic environment where your contributions are valued and your potential is unleashed.

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