About ClearDent

ClearDent builds software and digital tools to help dentists manage all areas of their practice, letting them focus on providing excellent oral care. For over twenty years, weve been an industry leader in streamlining and elevating oral healthcare for patients and doctors. As we begin offering cloud solutions to clinics, hospitals, and operating theatres, were looking for flexible and creative talent to join our team and modernize dental offices across Canada.

About the Role

ClearDent is looking for a driven and enthusiastic Dental Software Technical Support to be the first point of contact to resolve customer inquiries. This position provides application support for all ClearDent products, performs general troubleshooting to identify the root cause of reported issues, and escalates as appropriate. The role ensures a positive and successful customer service experience.

This position is a full-time role based in British Columbia.

Responsibilities

• Provide best-in-class support to our customers by engaging the customer with enthusiasm and care.
• Act as the first point of contact for the customer
• Perform general troubleshooting to identify the root cause of issues and provide a resolution
• Escalate the case to the appropriate Customer Support members as necessary
• Document all actions taken in proper systems and with sufficient details
• Handle multiple customer service queues
• Continuously develop and improve knowledge of all ClearDent products
• Other duties and projects assigned by the Customer Support Lead
  

What You Bring

• Proficiency in both verbal and written English
• Excellent problem-solving skills
• Proficiency in Microsoft Windows Workstation / Servers and Microsoft Office 365
• Certificate or degree in Computer Information Systems or 2 years equivalent experience
• Knowledge or experience in the dental industry is an asset
• Experience with Microsoft SQL Server, Salesforce CRM, JIRA, and Confluence is an asset
  

Attributes

• Professional, confident, resourceful, and computer-savvy
• Able to communicate confidently and clearly
• Calm and attentive
• Energetic, self-directed and results-oriented
• Natural problem solver
• Team player with a positive can-do attitude and willingness to work collaboratively

Work Environment

• May work outside of regular business hours
• Travel may be required

What We Offer

• Competitive compensation.
• Excellent benefits focused on your health, dental, and career development.
• Flexible, hybrid work options, including offices in Burnaby, BC, with support for remote work across Canada
  
• Opportunities to give back through social initiatives, volunteering, and community building.

One Last Thing

We understand that the best candidates dont always meet every requirement. If youre a customer-focused, passionate problem-solver excited by the potential the dental industry has to offer, well happily take a look at your application.

To Apply

This job posting will remain open until filled. To apply, send us your resume and cover letter highlighting your skills tell us what makes you special, and why youd be an excellent fit for the ClearDent team!

Please note that we only accept candidates who live in Canada and are eligible to work there.

We thank all applicants for their interest. However, we will only contact those candidates selected for interviews.