AI is transforming every industry — but without identity guardrails, governance, and observability, enterprises can't deploy it safely at scale. The foundation of trusted AI is trusted identity.

Every Fortune 2000 enterprise faces the challenge of unifying identity across clouds, apps, and infrastructure while ensuring AI agents act securely and within policy boundaries. This is the new frontier of enterprise security.

Strata is pioneering Agentic Identity Security — the category-defining approach that gives enterprises the controls they need to adopt AI responsibly. And the response has been extraordinary: in just 30 days, over 300 enterprises signed up for our new Agentic Identity Security product waitlist, proving how urgent and massive this opportunity is.

Strata is a venture-backed startup defining the Identity Orchestration and Agentic Identity Security markets. Our founding team created the first wave of Web identity management, pioneered IDaaS, co-authored SAML, and is now building the identity layer for AI.

We're scaling fast, with enterprises across industries choosing Strata to solve their most pressing identity and security challenges.

This is a ground-floor leadership role where you'll directly shape both the sales team and the trajectory of one of the most important markets in enterprise technology.

At Strata, we've built a culture around collaboration, authenticity, and courage. We call it the Maverics Spirit — a mix of grit, creativity, and confidence that drives us to win together. We celebrate wins weekly, invest deeply in our people, and execute with urgency. If you want to be part of a team bold enough to reimagine identity for the AI era, Strata is the place.

Strata's Maverics Platform unifies enterprise identity systems with both modern and legacy applications - without rewriting code - saving millions and accelerating transformation.

Now we've taken the next leap forward with our Agentic Identity Security product, the world's first identity layer purpose-built for AI:

• Guardrails that ensure AI agents act only within approved identity and access boundaries.
  
• Governance that enforces enterprise policies and compliance across AI-driven workflows.
  
• Observability that provides full visibility into how AI agents use identity, enabling trust, auditability, and resilience.

Strata's Agentic Identity Orchestration product is designed to be super easy to evaluate and test using a self-service model (hybrid-PLG) and we charge by consumption - the more agents a customer secures the more they buy.

This isn't incremental innovation — it's foundational to making AI secure for the enterprise. And the market is validating it, fast.

The Role

Strata Professional Services Engineers provide professional services both on-site or remotely. Services consist of deployment of Strata's Maverics technology and solutions as well as end user and partner training. The Professional Services Engineer acts as the technical representative leading the direct interaction with the customer's personnel and project teams leveraging Strata's best practices.

This role helps the customer to quickly benefit from the Strata solution and realize business value. Meanwhile, Professional Services Engineers provide field feedback to product management and engineering teams based on their experiences with customer implementations throughout the deployment process.

This is a hands-on-keyboard role where you are responsible for implementing Strata's software at customers' locations both on premises and in the cloud.. Your core team responsibilities include:

• Ensuring customer success with thorough project management, meeting deadlines, and frequent communication
• Installing and updating core Maverics Identity Orchestration software, Maverics connectors, directories, and web services
• Building integrations and customization code to extend Strata's software to work with customers' environments
• Identifying and resolving issues related to the activation and implementation of the software
• Assessing customers' technical needs and capabilities during implementations
• Providing highly responsive customer service and maintaining a high level of member satisfaction
• Corresponding and fulfilling all commitments for internal and external customers
• Recording and documenting solutions to common and difficult problems
• Collaborating with engineering to improve the implementation and configuration of professional service processes
• Training partners from leading services organizations including the top Global Systems Integrators (GSIs) and boutique identity firms

This role is based in our Toronto, Ontario Canada office and you are expected to be in the office 4-5 days a week.

Some travel is required.

In addition to the core responsibilities defined above you will work collaboratively with Pre-Sales to offer technical expertise. This includes working with Strata Account Executives, Sales team and our partners. Specifically you will:

• Add expertise to integration discussions and deep dives (API, SSO, CRM, etc...)
• Assist in information sharing and customer transition from pre to post sales (timeline, expectations, metrics, onboarding & project plans, best practices)
• Deliver demos as required
• Assist in creation and delivery of prospect training programs
• Any and all items to get a deal across the finish line

The Ideal Candidate

Our ideal candidate has at least 3 years of experience in the following domains:

• Hands-on implementation experience of ForgeRock, Ping, Okta, SailPoint, CA, Oracle, IBM and Microsoft suite of IAM products etc.
• Experience in client facing deployments and working in multi-team, multi-vendor team setup
• Experience in implementing identity standards like OAuth, SAML, OIDC, and LDAP
• Experience with legacy authentication systems such as CA/Broadcom SiteMinder and Oracle Access Manager
• Fairly exposed to cloud security and cloud technologies such as AWS, Google Cloud, Docker, Cloud Distribution
• Experience with DevOps build/run model
• Intermediate proficiency in programming languages such as GoLang, JAVA, Jscript etc.
• Comfortable working in and troubleshooting Linux based systems
• Exposure to web server architecture and the ability to troubleshoot web server/linux related issues

You don't have to be an expert in these things, but you should be ready and excited to become one:

• Microservices
• Infrastructure as code
• Kubernetes and Containers
• AWS management, Terraform

You'll bring experience in:

• Implementing complex, enterprise-scale identity infrastructure
• Being a technical lead for a team of professional services consultants
• Working with clients directly

Similar Companies - if you were successful implementing identity software at these companies there's a great chance you'll be successful at Strata

• Okta, Auth0, Ping Identity, Microsoft (Azure Active Directory)
• E&Y, PWC, Accenture, KPMG or other Global Systems Integrators
• CoreBlox, SecureIT, Identropy or other boutique identity integration firms

Sounds interesting? We'd love to talk. Let's set up a time to talk and see if there's a match and maybe you will join this tribe of Maverics!