Job Title: Customer Experience Representative– Retail Environment (On-Site)

Location: Barrie, ON

Compensation: Competitive hourly wage + commission

Job Summary
Our client is seeking a Customer Experience Representative to work in-person in a retail space environment, engaging directly with visitors and generating qualified leads for their sales team. The successful candidate will actively approach people, engage them in conversation, and gather key information to hand off to the sales team for next steps.

This position offers a competitive hourly wage rate plus commission, rewarding both time and results. Weekend availability is mandatory for this role. If you thrive on meeting new people and enjoy the challenge of turning conversations into opportunities, our client would love to hear from you!

Key Responsibilities

• Proactively approach and engage individuals in the retail space to create interest.
  
• Confidently start conversations and present services clearly, in a compelling way.
  
• Qualify leads by asking the right questions and gathering accurate contact details.
  
• Record and report all lead activity promptly and accurately in CRM systems.
  
• Maintain a professional and approachable demeanour at all times.
  

Qualifications

• Experience in customer service, sales, or any role involving direct, face-to-face interaction.
  
• Comfortable in a front-facing role and not afraid of rejection.
  
• Strong verbal communication and interpersonal skills.
  
• Self-motivated, confident, and able to work independently.
  
• Experience with CRM or lead-tracking tools is an asset, but not required.
  
• Must be available to work weekends.
  

Working Conditions

• On-site role based out of a retail space (no remote work).
  

Primus Workforce is committed to equitable employment for women, Aboriginal people, visible minorities, veterans, and persons with disabilities. Interested candidates from these groups are encouraged to apply.