Description:

The Senior Project Manager will lead the modernization together with ongoing service management and development of core security platforms that underpin the CSOC, with a primary focus on ServiceNow for cyber security incident management, client interaction, customer service management, and reporting. You will partner with security architects, engineers, and internal/external stakeholders to define platform enhancements that advance threat use case enablement, risk and vulnerability management, security operations, and overall CSOC detection & response capabilities.

Key Responsibilities:

• Drive end-to-end project delivery for ServiceNow enhancements and other CSOC platforms (e.g. SIEM, SOAR, threat intelligence, vulnerability management tools).
  
• Develop and maintain detailed project plans, resource forecasts, risk registers, and communication schedules.
  
• Gather and refine requirements for incident management workflows, intake processes, dashboards, and reports in ServiceNow CSOC applications.
  
• Coordinate with OPS teams, external vendors, and third-party integrators to ensure smooth deployment, user acceptance, and day-2 supportability.
  
• Embed cybersecurity best practices and “secure by design” principles into platform configurations, customizations, and integrations.
  
• Represent and facilitate project oversight meetings, steering committee meetings and stakeholder forums; provide executive-level status reporting, metrics, and recommendations.
  
• Proactively identify and mitigate project and security risks, escalating issues with clear mitigation strategies and impact assessments.
  
• Champion continuous improvement: solicit user feedback, track performance KPIs, and drive iterative platform enhancements aligned to future CSOC outcomes.
  

General Skills:

• Advanced project/program management expertise in IT modernization and security-focused initiatives
  
• Strong stakeholder management: able to influence technical teams, business owners, and executive sponsors
  
• Proficiency with OPS I&IT frameworks, PMBOK, Agile/Scrum, and ITIL service-management practices
  
• Excellent verbal and written communication skills; adept at executive presentations and workshops
  
• Solid analytical, critical-thinking, and decision-making abilities
  
• Collaborative team leader with demonstrated capacity to meet deadlines under pressure
  
• Familiarity with public-sector standards and regulations (FIPPA, PHIPA, AODA)
  

Desirable Skills:

• ServiceNow ITSM/CSOC application development and administration
  
• Knowledge and working experience managing and integrating ServiceNow with SIEM (Splunk, Azure Sentinel), SOAR platforms and supporting cyber security focused outcomes
  
• Knowledge of vulnerability-management tools and processes (e.g. Defender, Qualys, Tenable, Rapid7)
  
• Knowledge of cyber risk intelligence platforms
  
• Prior experience in government or large regulated organizations
  
• Certifications: PMP, Prince2, ITIL v4 Foundation, Certified ServiceNow System Administrator
  

Experience and Skill Set Requirements:

Must Haves:

• Managing Service NOW delivery and ITSM integration with SEIM
  
• Managing PM Lead Cybersecurity Domain
  
• Solicit user feedback, track performance KPIs, and drive iterative platform enhancements aligned to future CSOC outcomes
  
• Client Engagement with CSOC outcomes.
  

Skill Set Requirements:

IT & Cybersecurity Program Leadership:

• Lead enterprise-scale security platform projects, focusing on cyber security, threat use case enablement, incident management, workflows, and risk dashboards
  
• Deep understanding of ServiceNow modules and security operations tooling (SIEM, SOAR, EDR)
  
• Ability to translate CSOC requirements into scalable platform configurations and integrated solutions
  

Advanced Project Management Skills:

• Analytical & Strategic Planning:
  

• Attention to detail, critical thinking, risk identification, defining input mechanisms, strategic roadmaps
  

• Communication & Engagement:
  

• Facilitating group discussions, stakeholder negotiations, executive presentations, active listening
  

• Decisive Leadership:
  

• Building consensus, setting measurable objectives, enforcing timelines, prioritization
  

• Problem Solving & Adaptability:
  

• Creative brainstorming, obstacle identification, solution evaluation, multitasking, stress tolerance