Medical Office Assistant

Regina Wellness Wheel Clinic is a non-profit healthcare organization dedicated to providing equitable, culturally responsive, and holistic care in collaboration with Indigenous communities across Saskatchewan. Our multidisciplinary team works with First Nations community health centers and local health teams to deliver primary care, harm reduction services, and chronic disease management through outreach care.

We are seeking a dedicated and organized Temporary Part-Time Medical Office Assistant (MOA) to support our clinical team. This role is ideal for someone who is passionate about supporting the delivery of outreach healthcare services to Indigenous communities in Saskatchewan. This position requires managing patient communications, scheduling, and administrative tasks to ensure smooth clinic operations in an outreach setting. The successful candidate will be highly organized, tech-savvy, and compassionate, with strong communication skills and a deep understanding of First Nations culture, particularly as it relates to the Truth and Reconciliation Commissions Calls to Action in healthcare.

This position is part of a newly developed Innovation Fund between the Saskatchewan Government and medical clinics across Saskatchewan with the aim of improving patient access and quality care through team-based support, that will deliver better access to primary care in the province of Saskatchewan. This position is temporary until March 31, 2027, with the possibility of an extension.

Responsibilities:

• Support the coordination and scheduling of appointments using electronic medical records (EMR)
• Respond to patient inquiries via in-person interactions, phone, email, and secure messaging platforms.
• Prepare providers for visits by reviewing patient charts and confirming appointments.
• Register new patients and demographics, including contact information, health card or insurance information and accurately input and update patient information in the EMR system.
• Process referrals and consults, requisitions for investigations, and follow-up communication as directed by healthcare providers.
• Communication with patients re: confirmation of appointments, scheduling requests, etc.
• Maintain patient confidentiality and follow all clinic policies and privacy regulations (e.g.,HIPA).
• Coordinate with other clinics, labs, and health agencies as needed
• Assist as needed with medical transportation for patients, in collaboration with the SHA Nursing team, patient(s) and community
• Potential to support in-person clinics as they occur, including rooming patients and disinfecting clinic rooms and surfaces between patients
• Support other administrative tasks as required to assist the healthcare team.
• Distribution of harm reduction supplies to patients

Qualifications:

• Completion of a recognized Medical Office Assistant or Medical Administrative program.
• Previous experience working in an outreach clinic or mobile healthcare setting, with the ability to adapt to varying locations and patient needs.
• Demonstrated understanding of First Nations culture, with experience providing culturally safe care and applying the Truth and Reconciliation Commissions Calls to Action in a healthcare setting.
• Proficiency in using EMR systems (e.g., MedAccess) and video conferencing platforms (WebEx)
• Proficiency with Microsoft programs
• Strong interpersonal and written communication skills.
• Excellent organizational and multitasking abilities.
• Familiarity with medical terminology and patient confidentiality guidelines.
• Understanding of the Truth and Reconciliation Commissions (TRC) Calls to Action related to healthcare, including how they guide culturally safe and equitable service delivery for First Nations, Inuit, and Métis peoples.

Regina Wellness Wheel Clinic is an inclusive and culturally responsive clinic which provides meaningful and community-based healthcare. If you're interested in being a part of a supportive, collaborative and professional team and enjoy free parking, then please apply.

We appreciate your interest, but please note that we will only be contacting successful applicants who are authorized to work in Canada.